An investigation of Performance Appraisal in the State Bank of India, Hyderabad

By

ABSTRACT

Performance appraisal is a very important part of an organization as the process of performance appraisal helps an organization to analyze the performance of their employees on a regular basis. The performance appraisal system in an organization can play a huge role in making sure that organization operates in a profitable manner and achieves its objectives; since, it can make a huge impact on the motivation and morale of the employees. In this research, we had examined the performance appraisal system of State Bank of India, Hyderabad. For the purpose of examining the performance appraisal system in the organization, we had utilized both primary and secondary methodologies. In our analysis, we had identified a number of problems in the performance appraisal system of State Bank of India, Hyderabad. We had recommended the application of 360-degree feedback performance appraisal and feedback system for State Bank of India, Hyderabad.

ACKNOWLEDGEMENT

No words can express my appreciation and gratitude to my research advisor _______ through the course of this research, Professor _____has taught me numerous values that extend well beyond the realm of human resource management. His emphasis on dedication to work and his valuable and practical insights of life are some of the major highlights of my education at The University _________. To Professor _____, I say with great respect, thank you very much.

It is a great honour for me to have Professor _______ on my dissertation committee. His insightful suggestions and comments are a major asset to this research. I learned so much from Professor ______, and I will always remember him as a truly superb teacher. To Professor _____, I am greatly indebted.

I would like to thank Professor ______ for his contribution to this research. Professor _____ has provided me with essential input and guidance as an outside member of my committee. His remarks and suggestions are greatly appreciated.

I would like to thank _____________ for the support they had provided me throughout the research project.

I would like to thank _____________ for their support and help in this research.

DECLARATION

I [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for the academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

TABLE OF CONTENTS

ABSTRACTII

ACKNOWLEDGEMENTIII

DECLARATIONIV

LIST OF TABLES AND CHARTSX

CHAPTER 1: INTRODUCTION1

1.1 Introduction1

1.2 Background of the Study3

1.3 Problem statement5

1.4 Significance of the Study6

1.5 Research objectives6

1.6 Research question7

1.7 Company Overview7

CHAPTER 2: LITERATURE REVIEW8

2.1 Theoretical Support for the Study9

2.2 History of performance appraisal10

2.2 Performance Appraisals in General11

2.3 The Process of Appraisal13

2.4 Traditional Performance Appraisal15

2.5 The 360-Degree approach17

2.6 Giving and Receiving Feedback19

2.7 Effective Appraisals19

CHAPTER 3: METHODOLOGY23

SECTION 1: METHODOLOGY23

Introduction23

Overview of Research Approach24

Overview of Qualitative and Quantitative Research Approaches25

Rationale for employing a qualitative study26

Research method and design appropriateness26

SECTION 2: RESEARCH DESIGN28

Literature Search28

Criteria for exclusion or inclusion of data29

Data analysis30

Validity32

Reliability33

SECTION 3: RESEARCH INSTRUMENTS36

Research tool utilized36

Justification of research ...