BUSINESS DECISION MAKING ASSIGNMENT

Business Decision Making Assignment

Business Decision Making Assignment

Name:

Telephone:

1

How often do you use the services offered by the library?

Daily

Weekly

Monthly

Others_______________________

2

How many books or publications have you borrowed from the library?

0

1-5

5-10

10-15

20-50

50-100

3

The last time you visited the library, what was the purpose of your visit?

Search for a book

Search for a periodical

Get information from a librarian

Study peacefully

4

Were your needs satisfied? (should be mentioned which types of needs?)

Yes/No

5

How satisfied are you with the Books provided by the library and the attitude of the library staff?

1 2 3 4 5

6

What do you dislike about the library?

_______________________________________

7

Are there any improvements that could be made to the library to provide a better service?

___________________________________

8

Do you approve or disapprove of the recent proposals made by the Library Management Committee, such as the proposal to double fines for overdue books?

Approve/Disapprove

9

Are you aware of these proposals?

Yes/No

10

Why do you disapprove of these proposals?

11

Are you against not having longer opening hours?

Against/Not against

12

Level of education

THANK YOU FOR YOUR HELP

b) No the current questionnaire does not suggest enough information for planning the future customer needs. There should be a portion of demographic and personal information so that the needs of the customers can be predicted.

c)

i)

Year

Inflow

Outflow

Cash Flow

0

 

90000

-90000

1

20000

 

20000

2

25000

 

25000

3

30000

 

30000

4

45000

 

45000

IRR @ 10%

 

 

11%

IRR @ 15%

 

 

11%

ii)

When books are received, they are accessioned, a number that is added to each book and the entry on the current list of outstanding orders. At the same time, the minimum necessary additions and corrections (eg, price) are made at the entrance, and new or corrected data are added to the tape (the serial number is used as an "offset" medium). For books submitted, there will, of course, there are no entries in the order file, so that the details should be drilled from scratch.

From the edited tape impressions occur:

• a register of membership, organized by accession number and kept as a permanent record folders;

• a weekly list of books received during the previous four weeks ("in process" file)

• a monthly list of books received for each fund, accounting and distribution departments, and

• when necessary, make lists of books.

It is possible that this list weekly accessions of the Library (each issue of which costs about £ 14 to produce) is replaced by a selective or total print procurement, with limited circulation. Accounting can be done automatically, so that each department can be informed of how much it has spent its allocation in the last month and how much remains. Occasionally a cumulative list desiderata will occur, with the items you want, but impossible to obtain, which is used for comparing the catalogs and sale of second hand.

The system will be capable of addressing multi-volume works displayed at different times, but the complex works in the following address manually. If unforeseen complications arise with work and punched on the tape, it is possible to turn it into a form suitable for manual handling.

Is expected to save administrative time, providing useful new records, and production of all order records in an easily accessible materially enhance the functioning of the Department of ...