Communication Problems within Business

Communication Problems within Business

Communication Problems within Business

Introduction

The main purpose of this research writing is to make an analysis on the articles written on the communication problems in business. Communication problems have become a vital part in business. Normally, every business is suffering from the communication problems. Following are some articles related to the communication problems in business.

Body: Discussion and Analysis

Article 1:

Ask most managers and executives what is standing in the way of greater effectiveness in their businesses, and they will include in their answers, “We need better communication.” Sometimes clients tell me that their organization has communication problems, and hope for an instant, off-the-shelf remedy for their troubles.

Poor communication does account for a multitude of workplace woes-- including interpersonal conflict, wasted money and effort, poor productivity, legal exposure, low morale and high turnover-- but the types and causes of communication problems vary as widely as their impact (Acquisti 2009).

Some difficulties will arise because of ineffective relationships and information flow between managers and the employees they supervise. Other problems are endemic to the organization itself, either caused by a breakdown in communications by management to employees, or the lack of the proper systems and infrastructure to enable effective exchange of information.

Communication problems are almost always solvable. Before you can attack the problem, however, you will need to make an informed assessment of the sources of your organization's difficulties (Acquisti 2009).

In the course of your assessment, you may discover that some of your managers could benefit from honing their communications skills. There is an overused, yet true saying that people do not leave their jobs, they leave their bosses. In employee exit surveys, the most frequent employee complaints about former supervisors involve poor communications skills.

Everyone is not born a great communicator, but most of us can learn. Here are some of the basic things that we can do as executives and managers to refine our skills:

Personal contact. In this age of electronic communication, far too many managers use email as a substitute for personal interaction. Would you try to arrange and close a deal with a large customer via email? Would you hire a key executive without meeting this individual? Of course you wouldn't.

However, the same managers who know that personal contact is key to interpreting a person's character and reactions and establishing commonality often choose to “manage by email”-- even when workers are in offices a few steps away (Acquisti 2009). While you should never seek to discuss sensitive or delicate matters electronically, even everyday business is better handled through personal contact when possible. More direct contact will help create better rapport and trust.

Establish Clarity. When you give instructions or discuss a business situation, do not assume that everyone understands you. Ask whether you have been clear or if further information or explanation is necessary.

Often, different people make different deductions from the same information, and proceed in good faith to do the opposite of what the manager expected. Clear communication results from a two-way process of asking the ...