COMMUNICATION PROCESS

Communication Process



Communication Process

Communication Process:

Communication is a process of sending and receiving messages with some meaning attached to it. The main elements of a communication process includes sender as a source, communication medium and a receiver. (Roy, 2010, 9-12) The sender encodes a meaningful message; the receiver decodes the message and perceives it. After receiving the message, it depends on the receiver whether he/ she want to respond to it or not. The medium of communication is a way through which messages are communicated from one person to another.

It is important to understand that when two people communicate with each other, two things are to be considered. Firstly, the communication needs to be accurate. Secondly, when an effective communication occurs, it means that the receiver has successfully perceived the message in the right way. These two issues have led to two different incidents in the workplace in which the outcome was both negative and positive. (Patrick, 2008, 222-256)

Steps of Communication process:

The communication process is explained by this figure also: (Erez, 2002, 23-94)

SENDER --> MESSAGE ENCODING--> MESSAGE DECODING -->RECIPIENT

Types of communication:

Based on Channel:

The process of communication is majorly classified into two type verbal and non-verbal communication. (Bostrom, 2008, 369-388)Verbal communication includes the oral and written communication whereas the no-verbal communication includes facial expression, body language, gestures, pictures etc.

Verbal Communication

Verbal communication is divided into oral and written communication. Oral communication is referred to the words spoken in the process of communication. It is either by face-to-face, on phone or on the voice chat by using internet. The spoken words are affected by pitch, voice modulation, volume, speed and clarity. (Hodge, 2001, 368-485)

The other one is written communication. It includes email, letter, reports or any type of written material. The written communication is affected by writing style, grammar, precision, clarity and completeness. (Duffy, 1998, 112-158)

Non-verbal Communication

The non-verbal communication is referred to the all the signs and attitudes displayed while speaking or verbal communication. This also includes gestures, postures and overall body movements. (Linnell, 1997, 112-196)Facial expressions also play an important part in the process of communication. Gestures such as smiling, hugging or hand shaking convey different emotions. Some non-verbal communication is also in the form of signboards, paintings, pictures and sketches.

Based on style:

Communication can be classified on the basis styles into two types: formal communication or informal communication.

Formal Communication

Formal communication includes a planned format. Generally it includes all ...