CONFLICT RESOLUTION STRATEGY

Conflict Resolution Strategy



Conflict Resolution Strategy

Introduction

I have been working with my current employer for just over a month. In that short time, I have observed a great deal about my new work environment. This particular organization has been the leading, original electronics manufacturer in the Northwest for the last few years, but considering that the majority of its staff is comprised of new hires, I would say there is still plenty of room in which to improve organizationally. Although I may not be the most content with where I am at in my career at this point in time, I am still quite blessed to work for an organization that strives to communicate effectively, promotes diversity, and has processes and strategies in place for managing conflict.

My organization Business Conflict Resolution

There has been quite a bit of conflict I have seen employees experience in my time with my new organization. Being their go-to person in human resources, I often hear several different angles and perspectives between the parties involved. I'm still working on utilizing my discerning and evaluative listening skills to better understand the conflicts that are surfacing in the workplace. Our VP of Human Resources, on the other hand, is amazing at evaluating conflict and managing that conflict appropriately. He has built, documented, and put processes in place on how to best manage a variety of conflict scenarios (Engleberg, I., Wynn, D., & Schuttler, R. 2003).

It seems that having strategies in place allows and ensures that the formal communication and conflict management mechanisms between management and staff are clearly defined ("Why an internal communication strategy is critical to businesses," 2005, & 6). In knowing that every situation will be different, it has been good to know that I have a binder full of guidelines I can follow when conflict arises. I am one of those people who finds conflict amusing and challenging - as demented as it may sound, I enjoy conflict; maybe the challenges of finding a solution more so than the conflict itself (Capozzoli, 1995).

However, it was not until I landed in the human resources function that I realized I was no expert on conflict management. I need guidelines to understand what is and is not appropriate to say or do, tips on what steps to take next, and so on and so forth. I have observed our VP in action and since then have learned a great deal as to how to best approach and manage conflict. As a new human resources professional, it is important to pay attention to these conflict management guidelines as it can become very easy to get lost and caught up in everyone else's opinions, emotions, and actions Engleberg, I., Wynn, D., & Schuttler, R. 2003).

Approach To Conflict Resolution

An effective team is a group of people (with varying character and dispositions) that agree to work and think together towards a goal, being guided by predetermined norms or rules or cohered by circumstances, whose results justify the ...