Do the non-monetary rewards affect employees' performance and motivation as monetary rewards?

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ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.



DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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Table of contents

ACKNOWLEDGEMENTii

DECLARATIONiii

CHAPTER 01: INTRODUCTION1

Back ground of the Research1

Introduction of the Sainsbury's Plc1

Significance of the Research2

Aims and Objectives of the Research3

Research Questions3

Structure of the Dissertation3

CHAPTER 02: LITERATURE REVIEW5

Reward strategy linked with HRM and business strategy5

Incentive scheme, Reward and Customer Services6

Performance Related Pay7

Team Based Pay and Incentive7

Reward process about team working8

CHAPTER 03: RESEARCH METHODOLOGY9

Qualitative Research Method9

Quantitative Research Method10

Case Study10

Survey Method11

Research Design11

REFERENCES12

CHAPTER 01: INTRODUCTION

Back ground of the Research

Current era is the period of technology, skilful knowledge, and the best utilization of non human and human capital in order to reap the benefits and outcomes due to committed, and highly motivated workforce enable any business to have a strong competitive advantage. The different strategies have been adopted by different employers in the case of reward management, and the traditional hierarchical organisational forms have been replaced with the flatter organisation structure which leads to team working. In order to meet the objectives and to conduct research on the selected topic I selected Sainsbury's Supermarket. A questionnaire will be distributed among the employees of Sainsbury's supermarket for obtaining their views regarding the impact of non-monetary rewards on employee performance.

Introduction of the Sainsbury's Plc

According to Sainsbury's (2008) during 1869 Sainsbury's was founded by Marry Ann and John James in the 173 Drury Lane London. It comprises different convenience stores across the UK; home based shopping facilities for its customers and Sainsbury's bank. The main aim of the company is to stand for different range of products at reasonable prices and to deliver the best level of customer service. Company also ensures the learning and development opportunities for all colleagues and remuneration and reward for their contribution and performance (Sainsbury's 2008). Sainsbury's as major retailer in UK has achieved the recognition in IIP (Investor in People). Its aim is to create well dedicated workforce in order to get the competitive advantage in business and delivering the best service possible. With the passage of time Company adopted different innovative strategies in order to cope with external environmental factors. During 20th century it was the leading retailer in the UK and now it is the longest food retailing chain.

Despite the historical business roots the company has always adopted innovative strategies for reward system in order to keep the competitive advantage. The customer service incentive scheme has been launched for better quality and customer service. For this purpose MCM and MAC have ...