Essay on the Information Technology Infrastructure Library

Essay on the Information Technology Infrastructure Library

Introduction

ITIL, the Information Technology Infrastructure Library, developed in 1980s by the British government is the most extensively recognized approach to IT service management in the world. It offers a no-nonsense, useful and realistic framework for recognizing, planning, delivering and enduring IT services to the business. 

Discussion

The Information Technology Infrastructure Library, ITIL is a worldwide recognized collection of best practices for IT service management. CCTA, the United Kingdom's Central Computer and Telecommunications Agency formed ITIL in response to rising dependence on information technology for meeting business requirements and objectives. ITIL offers businesses a customizable framework of best practices to attain quality service and rise above difficulties related with the development of IT systems. Microsoft and Hewlett-Packard Co. are two businesses that use ITIL as a component of their own best practices frameworks. (Bishop, 2001)

5 ITIL Practices that Ensure Alignment with Business Organization

As a new director in IT, I will implement the following five ITIL practices to ensure the alignment with the business organization:

Rate process maturity:

Despite the fact that my organization's IT pain points are clear, I will initiate an ITIL execution by officially gauging the usefulness of my IT procedures. ITIL advocates base this examination on the Capability Maturity Model, a 1-5 scale for gauging a company's ability to access its software expertise successfully. When I am done with the benchmarking, I can apply ITIL to the processes which I think are in need of help the most. And then, I can access any upgrading I get to validate potential process developments.

Create a project roadmap:

All ITIL programs are put into practice through a chain of subprojects. It's perfect to reach out an extensive plan for the few first ITIL subprojects I am aiming to carry out, defining the amount of time, budget, resources and continued attempt they will require. And this will help me make sure that my ITIL program is both logically balanced and focused, so I don't need to bite off too much at the beginning. When devising my project roadmap, I will keep in mind that ITIL processes have several interdependencies. This may demand functioning on different procedures in parallel.

Write Down a SIP:

To make sure that the ITIL subproject is proceeding efficiently, I will begin by including a SIP i.e. service improvement plan, defining the methods that I have to execute through the initiation, scheduling, ...