Facilities Management

Facilities Management



Table of Contents

Introduction1

Background of Facilities Management2

Emergence of Facilities Management2

Expansion of the Facilities Management2

Contemporary Issues3

Facility Management Profession4

Job Roles4

Job responsibilities4

Facilities Management Strategy5

Analysis5

Solution6

Application6

Post-Application6

Quality Facilities Management7

Total Quality Management7

TQM and Facilities Management7

Facilities Management in UK8

Industry Analysis8

Example of NHS in UK9

Example of Interserve10

Conclusion11

References12



Facilities Management

Introduction

Facilities management is defined by the International Facilities Management Association as a profession that entails a number of disciplines specifically designed in order to make sure that the working environment is functioning properly by interlinking people, technology, processes, and place. This definition of Facilities Management clearly describes the overall nature of this discipline and the contribution of other factors in it. The British Institute of Facilities Management describes it as a business discipline of professional and strategic importance (Atkin & Brooks, 2009, p.3,4).

Prior to this definition, People would consider Facilities Management as the miserable connection inside the real estate, Architecture, Engineering, and construction (AEC) section. This is because it is seen from traditional perspective of merely cleaning, repairing, and maintenance. But according to the modern definition of Facilities management, besides real estate management, this discipline also encompasses financial management, change management, safety and contract management, and human resource management. Whereas besides merely repair and services maintenance, it also implies domestic services and utilities supplies (Atkin & Brooks, 2009, p.3,4).

Facilities management as a profession, is thus concluded as crafting a workplace environment so in order to make it favorable enough to carry out the firms foremost operations and activities, taking an interconnected perspective of the services network, and utilizing these facilities and services to support the value delivery and the core business, in order to delight the customers.

Background of Facilities Management

Emergence of Facilities Management

The origin of the term “Facilities Management” can be traced back to the year 1960 in United States of America, when the banks initiated outsourcing of credit card transaction processing to expert providers. One of the oldest online documents describes the integration of the term into the processes involved in credit card transaction for efficient management of the system. In 1978, Herman Miller, a furniture manufacturer further developed the term by employing it to debate the then developing trends in office infrastructure. Later on, Americans founded a body namely International Facility Management Association (IFMA), which is dedicated to interlink the management of the environment of the work. From the day of its emergence, Facilities Management has evolved its own tradition of professional research, practices and knowledge base. After the emergence of the term in USA, the usage of term spread across Europe through United Kingdom. In United Kingdom, the term was mainly used by the operational managers of buildings, generally in electronic industries. This term came into use in 1900 in UK, and since the Facilities Management market developed organically (Lord & Stephension, 2002, p.4).

Expansion of the Facilities Management

The concepts of Facilities Management are continuously expanding and going through a constant change. The traditional way of facilities management is constantly changing and the scope of the discipline is continuously ...