Front office procedure

Arrival, registration, assignment and rooming

Arrival

This chapter discusses the arrival of the guests and the services involved. Arrivals are according to the routine and standards. They are dependent on the class, types and sizes. Not all arrivals are the same. The main arrival types fall into two categories, road warriors and first time travelers. Both these type need to book and register them. This is the first and only chance to create a first impression. This is the moment of truth for the hotel management (Vallen 2008, 289).

Valet attendant

Valet attendants are the one who greet guests on their arrival. They open the doors of car, take out luggage and open the doors of hotel for them. Car parking and valet parking, though essential for the hotel, is often not offered due to lack of space.

Door person

They are very important to create a good impact of the hotel on the guests. They keep a view on who is who, as for the regular arrivals and strangers. They are part helpers for valet parking, tour guide, and host and bell person.

Registration

Registration or check-in is done by the clerk at the reception. Check-in is the process by which a clerk records the arrival of guests at a hotel, airport or port. Recently, the term has been extended to some social networks that allow a user to communicate where are at any given time to other network users. In hotels, check-in is normally required in order to obtain the room key and provide the guarantees to cover the potential costs such as room service for the duration of stay. In hotels, check-in is used for the guest and physically in the hotel; one can sign up for your room key and respond to requests for registration of the hotel establishment (RSE 2009, 2). The Check-In process has the main objective of facilitating the entry of a customer in the shortest time possible, allowing subsequent completion of customer data, forms, forms, records, etc.

Assignment

Assignment refers to the room process. It means closing and opening of rooms and a regular update of rooms. It also includes taking care of customers' pets.

Credit and city ledger

Customers keep credit or debit card with them rather than cash. Credit cards are handy and easy-to-use. A few examples are bank cards, travel and entertainment cards, private label cards, and broadening options.

Type of credit cards

Credit cards are open-ended nature of the claim, which means there is no term limit, if a person pays debts. In fact, as mentioned above, credit card companies would prefer that one pay it off slowly. With no end in sight, a person could pay a small balance on a credit card for years. The main types of credit cards are

Credit card "balance" is the most common credit card in Italy, offered as an additional service to open a bank account. It allows one to defer payment of the purchased goods over a short period (usually for a maximum of 45 days) without ...