Impact of Work-Related Continuing Education and Training on Job Performance in MTN Ghana: Postgraduate Education versus Professional Job Training

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ACKNOWLEDGEMENTS

This dissertation is an opportunity for me to extend my regards to my research supervisor, my beloved friends and my family for their untiring support that they furnished throughout my research. I am grateful to them for their belief in me and the guidance that they provided me without which I would have never been able to work on and complete this research.

DECLARATION

I, (Your name), would like to adjudge that this entire dissertation is my individual work and I have not taken any sort of help from any external body. I am submitting this work for the very first time, and this work has never been submitted for any examination at academic or professional level before. Furthermore, I declare that this dissertation is demonstrating my personal views and opinions and they are not necessarily linked with my university.

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ABSTRACT

This study will delve into the impact of educational level on a person's on job performance.

The purpose of this work is to support the creation of new educational alternatives for linking work-related education and job training in Ghana, so that cultural and technological learning becomes a principle of education in its various expressions. In this research, we would include the case study of MTN, a leading telecommunication company in Ghana. Moreover, the importance of post graduate education level and comprehensive training to achieve and qualify for a job is highlighted in this study, so when people graduate from a certain level of education to find a job, they find it easier so that they can earn well by performing up to the mark. This task is a priority when considering the inclusion of Ghana in the globalization of labour markets and partnerships for increasing cultural exchange. A serious problem is that Ghana's production structure is far from being internationally competitive, as it is integrated by 90% microenterprises whose lack of funding, advanced technology and skilled labour impede productive restructuring. A real competition against the international market, involves a modern workforce that is ready not only on knowledge of advanced technologies, but with good health, with education and training and the opportunity to access the benefits of development. To this end, this research used a quantitative methodology to establish the impact of postgraduate education versus on job training, and the influence of both on job performance.

TABLE OF CONTENTS

ACKNOWLEDGEMENTSI

DECLARATIONII

ABSTRACTIII

CHAPTER 1: INTRODUCTION1

Background to the study1

Problem Statement3

Rationale for the study4

Theoretical Framework5

Aims and Objectives8

Research Questions8

Hypotheses8

Significance of the study9

CHAPTER 2: LITERATURE REVIEW11

Education14

Job Training19

Deliberate Practice20

Deliberate Practice and Traditional Workplace Activities33

Changes in the labor market for graduates38

Training and Development40

Approaches Underlying Research Into Training And Development40

The views of employers45

The Stages Of Training And Development45

Training needs analysis46

What factors predict participation in training and development?47

Antecedent conditions to successful training and development49

Designing training51

CHAPTER 3: METHODOLOGY54

Education and Deliberate Practice Research Applications54

Materials and Instruments55

Operational Definition of Variables58

Training method58

Employee experience58

Performance outcome59

Data Collection, Processing, and Analysis59

Ethical Considerations62

Summary65

CHAPTER 4: FINDINGS69

Results70

CHAPTER 5: CONCLUSION74

REFERENCES77

CHAPTER 1: INTRODUCTION

Background to the study

In the era following ...