Improve employee retention in managed care organization in a call center

Abstract

This research paper covers the massive benefits of high retention in call costs where the company incurs less costs of turnover and good outcome. It analyzes the various factors due to which employees leave the organization. Also, it covers when do employees stay with the organization i.e. when they are provided work with better remuneration packages.

Table of Contents

Abstractii

Introduction1

Discussion1

Research Objective1

Research Questions1

Description1

Conclusion3

References4

Improve employee retention in managed care organization in a call center

Introduction

The profit and benefits of enhanced call center retention in call centers are massive. Fewer costs of turnover, better customer service ...