Issue Analyses on Dell Corporation



Abstract

Dell being a multinational giant in the Information Technology industry operates in a dynamic business environment where success depends on delivering superior value to customers in terms of technological products. This can only be achieved with addressing the problems that its customers and IT structure faces on a day to day basis. The company needs to adopt a holistic approach to managing and solving the IT issues it faces because that is what its core competency is.

Issue Analyses on Dell Corporation

Introduction

In the highly competitive business environment of the present day, identification of problems is extremely important so as to ensure that they could be overcome, and the ultimate goal of the business could be achieved i.e. profit maximization. The important thing to be considered here is the fact that profit maximization is only possible through revenue generation, which is based on sales volumes. The sales of any product regardless of its nature depend upon customer satisfaction. Disgruntled customer base can bring down your whole business.

For this reason, identifying problems that might stand in the way of your business success is of prime importance because you can only start working upon fixing them if you know what went wrong when and how. Also, problem identification helps in the process improvement and can help your business gain a competitive edge. Successful businesses are those that are always involved in Continuous Improvement Process (CIP) and Total Quality Management (TQM).

Discussion

The aim of problem analyses is to achieve the strategic goals while profitably satisfying both the customer base and the different stakeholder groups of the company. Therefore, problems identification helps in the alignment of the corporate goals with business continuity, whilst addressing the potential strategic issues which need to be tackled. In Dell's case, these strategic issues are IT issues because that is the nature of the company's business. Thus, in order to be successful; in the long-term Dell needs to address the IT issues through effective intervention and viable solutions.

Through strategic planning, Dell can competently manage its IT issues and become the market leader in the rapidly changing landscape of the IT industry. In the contemporary era, it is not possible to ignore the IT issues for any organization, let alone those operating in the IT industry like Dell. In order for Dell, to sustain its success, ensure business continuity, and enhance core competencies it needs to address and resolve IT issues on a priority basis. For the reason, that is depends heavily on IT structures, and a failure to solve the problems faced it will fail as a company and will lose its strategic vision, which it needs to fulfill for success (Jarvis, 2007).

IT Issues Faced by Dell

One of the biggest problems faced by Dell Corporation is the fact that it does not invest in an adequate amount of research and development. This has only surfaced because of the prevalence of technical and technological issues with every other model of its desktops, PCs, ...