[Leadership and Performance Management in Leading Supermarkets of Papua New Guinea]

by

ACKNOWLEDGEMENT

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

EXECUTIVE SUMMARY

The purpose of this study is to analyse the impact of leadership and performance management systems on the success of leading supermarkets in Papua New Guinea. In order to fulfil the purpose of this study, the researcher has incorporated a qualitative study methodology. The information was collected through secondary research (literature review) as well as primary research (interviews). A sample of ten supermarkets was chosen to collect information on the topic of leadership and performance management and its impact on the success of supermarkets in Papua New Guinea. With the help of this research methodology, the researcher was able to find out that the key to performance is not a formal process, but good training, timely and honest feedback, establishing an environment that encourages engagement on all levels. This is achieved by the manager (leaders) working hard to establish trust with their team and is done every day, not once a year in a formal process. It is important to understand the role of leaders (managers) within the super markets as they set the tone for the people who ultimately achieve program performance targets.

Table of Contents

ACKNOWLEDGEMENTII

DECLARATIONIII

EXECUTIVE SUMMARYIV

CHAPTER 1: INTRODUCTION1

Background1

Problem Statement2

Focus of Study3

Purpose of research project3

Research Questions3

Significance of the project3

CHAPTER 2: ORIENTATION5

Literature Review5

Conditions of Performance5

Performance Management6

Leadership Theory10

Case: Measuring employee's performance in Supermarket13

Case: Leadership15

Significance17

CHAPTER 3: DATA COLLECTION AND ANALYSIS19

Sample19

Research Design19

CHAPTER 4: KEY FINDINGS22

Q 1: What are the attributes necessary for leading in supermarket business in Papua New Guinea?22

Q 2: What impact do leadership attributes have on organizational development in super markets?23

Q 3: How does performance management influence employee productivity in a performance-based business environment?24

CHAPTER 5: KEY IMPLICATIONS27

CHAPTER 6: CONCLUSION30

REFERENCES32

APPENDICES34

Interview Questions34

CHAPTER 1: INTRODUCTION

Background

Performance management is an integrated human resource process designed to enable employees to perform their work in a high-quality and efficient manner. The purpose of incorporating performance management system is to improve employee's skills and abilities, and work in direct support of the company's strategic goals and values. It is a continuous process that starts with performance planning and progresses through employee performance appraisal and development. Strategic Performance management can best be described as a series of steps or activities that occur at different points in a performance management cycle (typically defined as a yearly interval during which the employee's performance goals are set and the employee is evaluated and given feedback).

Performance management systems have been in place for quite some time and exploring their history may help in the understanding on where they are today. The systems of today have evolved and research ...