OPERATIONS MANAGEMENT

Operations Management



Operations Management

What is a Hotel?

A hotel is a building planned and prepared for service providing accommodation for those temporarily and allows visitors to go (Skinner, W. 1974, P. 113-121).

The hotels provide guests with additional services such as restaurants, swimming pools and kindergartens. Some hotels have services for conferences and encourage groups to hold conventions and meetings at their location.

Hotels are usually categorized by the degree of comfort, positioning, and the level of services they offer. In each country can be found in the following categories:

Stars (from 0 to 7)

Letters (from E to A)

Classes (from fourth to first)

Diamonds and "World Tourism."

These rankings are purely domestic; comfort and service levels can vary from one country to another for the same category and are based on objective criteria: the extent of the rooms, bathroom, television, swimming pool. (Porter, M. E. 1985, P.241-246)

At company level, the hotel can be considered a traditional company, it often uses the term "hospitality industry" to define the group, its management is based on production cost control and proper organization of resources (rooms) available, as well as proper management of fees, often based on seasonal changes (high, medium and low) and in negotiating for the accommodation of groups of people as opposed to individual housing. (Levitt, T. 1972 pp. 41-52)

Importance of Hotel in Economy and Its Activities:

The hotel sector of the productive sectors of the task after oil sectors of agriculture, industry and field of operation of trained technical and administrative, is associated with the hotel sector to productive sectors and other service in the national economy strong ties involved, the demand for any of the activities or facilities offered by hotels stimulate other economic activities relevant to the activity the hotel, there are a strong correlation sectors of food industries due to the effects of building the food sector.

The hotel is a close relationship to the balance of payments is a country where the hotel industry of industries with which to influence the state of the proceeds of foreign exchange as the industry encourages businessmen to set up exhibitions, conferences and seminars. One of the characteristics of hotel activity, what sets it apart from the rest of the commercial and industrial activities and other services and these properties are summarized in:

First: seasonal activity: a result of differences in the degree and volume of tourist activity from one time period to another period throughout the year and link to the climatic conditions and natural resources of the State and the enthusiasm of tourists stay in hotels in periods and certain seasons, especially in remote areas, creating some negative effects such as increased fixed and variable costs due to lower Hotel occupancy rates in some cases,

Second: The service activity: The basic principle in the hotel activity, whatever the size of the hotel is it provides services or accommodation and subsistence, such as providing food and beverage service and other forms of entertainment for guests booking hotel reservations for aircraft flights ...