ORGANIZATIONAL COMMUNICATION: Bridging the Gap between Management and Employees

by

Acknowledgement

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

Contents

CHAPTER 4: THE STUDY1

4.1 Introduction1

4.2 Data Analysis1

4.3 Questionnaire2

Open Ended Questionnaire4

4.4 Results of the Study5

4.5 Discussion8

4.6 The Objectives of Organizational Communication11

4.7 Elements of Communication Process12

REFERENCES14

CHAPTER 4: THE STUDY

4.1 Introduction

The information used for this study was a summated Likert scale. The total number of participants from the San Mateo County Probation Department was two hundred and ninety-five. This chapter will present the results of the study and how employees are affected by management's use of communication and discuss how computer-mediated communication seems to be overshadowing face-to-face communication.

4.2 Data Analysis

The data collected for this study was fairly simple. The total number of questions was fifteen. All of the participants were able to understand each question and answered accordingly. This study was more concerned about gathering results of people's communication preference between the two communication options.

The results were determined by using a percentage of how many participants answered each question the same way. For the majority of the questions, there was a clear distinction on many questions that participants a clear central tendency toward this option. Option 1 ("Strongly Agree"). The results suggest that participants, although still believe interpersonal communication has not been completely dissipated, the tendency for management seemed to lean towards using computer-mediated means.

4.3 Questionnaire

Part 1

Thank you very much for taking time to fill out this questionnaire, the results of which will be used to analyse the organisational communication.

Please answer the following questions by ticking on the right option you feel.

The Memorandum of Understanding (MOU) is a viable instrument used to further explain departmental procedures of what is expected of staff

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Utilizing the website is an effective way of understanding what management's beliefs are as it pertains to expectations of the department.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I find e-mails to be an effective way for my supervisor to communicate with me.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I find face-to-face meetings more useful than e-mails.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Management holds the right amount of meetings to discuss departmental issues.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Staff meetings are more effective than sending emails to communicate departmental procedures or changes.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Meetings facilitated by senior probation officers are an effective use of my time and provides useful information

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

In meetings, I feel comfortable and supported when asking questions or discussing issues that might not be part of the scheduled agenda. Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I am comfortable with the amount of information I receive about departmental issues.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I often hear about procedural changes in informal conversations, before an official announcement ...