PEER MEDIATION

Peer Mediation

Peer Mediation

Introduction

Mediation is defined as a structured method of conflict resolution in which trained individuals, called mediators (impartial third parties), assist people in dispute (the parties) by listening, facilitating communication, and promoting voluntary decision making by the parties in dispute. Peer mediation grew out of the wider mediation movement, with the trained mediator being a fellow employee (or employees). These employees support other employees in taking responsibility for resolving conflicts and disputes (Cremin, 2007).

This strategy typically involves peer mediators receiving 12 to 20 hours of training about interpersonal conflict, communication (e.g., active listening, paraphrasing, and reframing), mediation (e.g., policies and role plays), program policy, and procedures. The broad aim is for this structured peer-led process to become part of the culture of the organization, through disputants actively participating in decisions about issues and problems that are central to their own well-being.

Discussion

Hypothetical Conflict

The manager has a critical issue to resolve a dispute between Alice and Fred. Alice is black who has been working with the company since 8 years. On the other hand, Fred is a White American who has 6 years of experience with the company. Both are valuable employees for the organization, as well. The conflict between them occurred when Alice received an email from Fred, which stated a joke about a black crow and a white chicken. Alice thought that the joke was intentional and meant to cause racial discrimination.

Steps for the Program

Planning

It is essential to develop a plan for peer mediation program, which is crucial for the success of the program. There are various decisions, which organizational leaders need to take beforehand. These decisions include determining the eligibility of employees who can be mediators, selection process, and how the mediation will take place (Wandberg, 2001). Another consideration is to determine if the mediation will ...