PEOPLE RESOURCING

People Resourcing (Psychometrics)

People Resourcing

Introduction

An interview is a dialogue in which the person (interviewer) asks a series of questions to another person (respondent), to better understand their thoughts, their feelings the way they act. The interviewer should always be a person of interest to the organization. The respondent is the person who has some idea or some experience important to convey. The interviewer is conducting the interview which should dominate the dialogue, presented to the interviewee and the main theme; it closes right questions and the interview.

The main types of interview, from this point of view are:

Standardized interview: a kind of oral questionnaire. The interviewer read the questions and writes down the answers you get. Commonly used in the selection process passive search when there are many candidates.

Free interview: it's like an informal chat, which allows the collection of subjective data about the applicant.

Mixed Interview: does not use a fixed questionnaire nor preset poses some questions, but follows a sort of interview guide those listed, not the questions but the areas that have to be explored

The Bank of Ireland is one of the main groups of Banking in Ireland. Its headquarters is in Dublin and operates in both the Republic of Ireland and in Northern Ireland. It controls the Financial Services Authority of Ireland. The bank was founded at the behest of the Irish Parliament in the year 1782, to support the public finances and improve trade and trade balance of the country.

Competencies for the Job

A Description of the Role of the Operations Manager

The operations manager of the bank of Ireland will have the responsibility for bridging the gap between the workers and the bank. Moreover, the operations manager will play a significant role in managing and looking over the functions of the bank. The operations manager will also have the role of making critical decisions and developing strategies for the bank. The role of the operations manager is as below (González 2008, pp. 56-75):

Opening and closing operations of the day, making sure that the final operations is done efficiently.

Ensuring the efficiency of avoiding unnecessary delays in ATM window.

Safeguarding access keys to the vaults and confined safety boxes.

Supervise the proper handling of cash and instruments of change.

Timely information on changes in the policies of the institution.

In addition, the operations managers will ensure that all the clients receive efficient and respectful service, no matter whether they are the largest investors or retirees. The operations manager will need to address courteously to any complaint or question. In addition, the manager will need to channel requests to the various specialized executives, immediately after recognizing what the customer needs (Finegold 2008, pp. 221-253). The operations manager of the Bank of Ireland will have control over the loan portfolio. The manager will also perform the role of monitoring the solvency of operations. The manager also has to report any anomaly if detected in the credit portfolio, since there are times when the same bank employees defraud the ...