Report of Reengineering the Corporation

Business process redesign (BPR) or Reengineering "fundamental rethinking and radical modernization of business processes to achieve significant improvements in critical, contemporary performance, such as cost, quality, service and speed" (Hammer and Champy, reengineering). Since the idea surfaced BNR was under constant ridicule by the popular press. They say it takes too much time, creates a management headache, cannot be 70% of the time, and it's only for big companies with big checkbooks. Nevertheless, I feel that with the right plan, the right people, and the full commitment of those involved, BPR and reengineering can work for any company.

Experience Hydrel

A good example is Hydrel, a manufacturer of ground and underwater lighting. They were to begin selling its products in international markets, and they were afraid of their current systems can handle the rapid increase in volume. Since the company president, Craig Jennings, has hired D. Appleton Company (Duck) to help rebuild the company's plans to handle its growth. After Dacom Hydrel considered in the functional areas and the desire to control the top level, they concluded that the order management and inventory management processes should be processed in accordance with the requirements. Then they formed three groups: process, quality, and information. But before the three teams can work separately, they had to go through the process to determine if the team members were on the right team, and if they could work together. Thus, each of the three groups considered the employee personalities using Pearson Personality Inventory.

After use of PPI, they found that all the teams were compatible, and began working on job in hand. Process re-engineering team was attacked "Managing customer order" process, which includes all contacts with prospects, customers and dealers time the question arose. Then they invited customers and suppliers to air their questions and ideas about your company. They all say something about the company and were impressed with reengineering. Team Hydrel process has completed the redesign of the delivery process that removes 37% of the work order management. Also, a new computer system for the new process. A new computer system will also be used as a command to update its new system of metrics. The quality of the team has developed a completely new system reengineering process. This new system of metrics is constantly updating them to the market changes that affect quality. This is important because they can deal with the changes immediately and to remain competitive. And finally, the information team came in to wrap the whole process and implement a new computer system. They are developing systems that meet modern requirements, but can grow and expand at the same rate as the company. In connection with a common commitment to the right people, using the right methods Hydrel successful reengineering process, order management and is positioned for dramatic profitable growth. And they have proved my statement that reengineering can work for any company, regardless of their size.

Texas Commerce Bank Experience

In early 1994, Texas Commerce Bank (TCB) has begun ...