Role of Training and Organisational Development at ASDA

By

ACKNOWLEDGEMENT

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

ABSTRACT

The research examines the role of training programme at ASDA which enhances the organisational development. The main aim of the research is to focus on the overall organisational training for the ASDA employee and what is the impact of these trainings on the overall performance of the organisation. The study determines the role of HRM department in this regard. Research also discusses the importance of training for the ASDA, process of training and the successful implementation of these trainings in ASDA. The methodology is based on the mix research method i.e. quantitative as well as qualitative research method. Quantitative research method analysed by the help of SPSS. A limited sample of trained and untrained employees completed at Likert scale survey to measure their relative proficiency and assurance. The employees and managers of the ASDA completed a similar survey. The survey produced statistically significant data indicating that trained employees had a higher level of confidence than their un-trained peers. Managers tended to discount the value of the training. Finally, the research will be concluded on the basis of these findings.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background of the Research1

Problem Statement2

The Company Selected for the Study2

Aims and Objectives3

Significance5

Research Question6

Theoretical Frame work6

CHAPTER 2: LITERATURE REVIEW8

Training8

Approaches Research Underlying the Formation and Development13

Stages of Training and Development15

Training Needs Analysis16

Predicted Factors Participation in Training and Development17

Preconditions for a Successful Training and Development18

The Design of the Training20

Training Provision23

Transfer of Training for Work25

The Evaluation of the Effects of Training28

The Future30

Training and Development31

Effectiveness of Training in the Retail Industry32

Retail Sales Training33

ASDA Training Perspective35

Interlocking Factors36

Roles and Activities of the Human Resource Developer38

Characteristics of Training Program40

CHAPTER 03: RESEARCH METHODOLOGY42

Demographic Questions42

Data Collection Method42

Data Gathering Questions44

Survey Distribution45

Integrity Between Experimental and Control Groups46

Survey Distribution Issues46

Processing the Survey Data48

Lack of Turnover Data49

Limitation of the Study49

CHAPTER 04: FINDINGS51

Descriptive Data51

Experimental Group52

Control Group52

Management Responses53

Statistical Analysis54

Statistically Significant Findings58

CHAPTER 6: CONCLUSIONS AND RECOMMENDATION62

Hypothesis62

Conclusion62

Practical Applications72

Personal Observations72

Recommendations73

Recommendations for Further Study78

PERSONAL DEVELOPMENT PLAN80

REFERENCES83

APPENDICES92

Table 0192

Table 0293

Table 0394

Table 0495

Appendix A: Employee Survey - Demographics96

Appendix A: Employee Survey - Data Questions97

Appendix B: Manager Survey98

Appendix C: Personalized Respondent Letter99

Appendix D: Manager Instruction Letter100

CHAPTER 1: INTRODUCTION

Background of the Research

Traditionally it has been observed that retail industry mainly focuses on the high quality as well as the pricing strategy to get success in their market and these strategies are mainly implemented after discussion with their employees. Mostly, the retail employers treat their employees as the low skilled labours (Fornell 2001, pp.124). Mainly, the jobs announced by the retailers are for the lower most positions that need minimum skills and training, it is the main reason for which ...