Service Delivery Within The Hotel



Service Delivery Within The Hotel

Introduction

An information system (IS) consists of the people, processes, and data involved in the handling of information in an organization, and as a field, information systems is the study, design, and implementation of such. Nonspecialists often use “information system” to refer specifically to the software used in such systems, likely because that constitutes the bulk of the new information they need to learn if a new IS is implemented in their workplace. But the IS would include, for instance, not simply the new software in use on the store's cash register, but the delegation of authority—who is authorized to issue a refund if a customer asks for one, who counts out the money in the register at the end of a shift or the end of the working day—and the handling of information not accounted for by the software, such as where the receipt from the refund is filed, and where the money from the register is transferred.

In many companies large enough to support the role, the management of information systems falls under the purview of the Chief Information Officer (CIO), the executive in charge of IT-related operations. The CIO typically answers to the chief financial officer, since much of the information systems in use at the company will be devoted to accounting tasks. At tech companies, he or she may answer directly to the CEO.

Some companies refer to their CIO as the IT Director, but the CIO title has become preferred because of its parallelism with CEO, CFO, et cetera. Typical CIO qualifications vary greatly according to the company and the nature of their reliance on IT; the CIO may come from a tech field, may be an MBA who picked up IT knowledge on the job, or increasingly may have earned a degree in information systems. With computer expertise no longer as rare a thing as it was in the early 1990s at the dawn of home internet access, nor as niche a field, a great many more CIOs are rising to their positions from the business management part of their industry rather than the IT support side. Duties may or may not include information security; in some organizations, there will be a separate chief information security officer (CISO) who reports to the CIO.

When referring to the software, many people use “information system” to refer to an information processing system, a program that turns one kind of information into another. Tax software is a common example most people are familiar with: it takes the user's input (income and certain outgo), processes it according to the algorithms derived from applicable tax law, and outputs the amount of tax owed. These days, computers are flexible enough that when integrated with electronic payment systems and an internet connection, such a system can be used to determine and pay taxes in one fell swoop, and may be used to suggest possible deductions the user may not have considered, thus doing a good deal ...