SIX SIGMA QUALITY MANAGEMENT

Six Sigma Quality Management

Six Sigma Quality Management

Introduction

Six Sigma quality management is a project-oriented system that uses a well-structured methodology, i.e., define, measure, analyze, improve and control (DMAIC) or define, measure, analyze, design and validate or verify (DMADV) of program. Six Sigma projects to reduce process variability, improve the quality of products and services, reduce costs, eliminate waste and improve process profitability and customer satisfaction through the effective application of statistical approach. Six Sigma breakthrough strategies expand the definition of quality to include the economic value and practical utility for both the company and the customer (Harry, 2000).

Successful implementation and growing organizational interest in Six Sigma approach has been the explosion in recent years. Numerous books and articles provide the basic concepts and benefits of Six Sigma methods. However, the main focus of Six Sigma is to reduce the potential variability in processes and products, using continuous improvement methodology. The defects may be related to any aspect of customer satisfaction, Six Sigma focuses on improving quality, helping an organization to produce products and services better, faster and cheaper (Donald, 2004).

The development of Six Sigma as a corporate philosophy and culture of an organization is a long-term challenge, rigorous. In most organizations, the full implementation of a Six Sigma culture takes four to five years, requiring significant resources for training and development. The senior management team should be fully visible and committed to Six Sigma. Most of the selected processes for the improvement of Six Sigma are key processes in the organization and most of them are multifunctional in nature. The active involvement of senior management will ensure that the barriers associated with the entire organization, issues of cross-functional process are resolved. Top management sets the overall goal of Six Sigma in the implementation of the organization and ensures that matches the varied organizational priorities and also wins the support of the organization. It is also the responsibility of senior management to identify business objectives at the macro level to be improved and agreed as a key business priority for all (Coronado, 2002).

The unit of Six Sigma improvement takes place for each project through:

Identify process improvement. Each output is the result of a process. To improve the quality of production, improve the process.

All processes have inherent variability.

The data is used to understand the variability and sources of the same, and decisions to drive process improvement.

Both DMAIC and Six Sigma DMADV frames are the standard method of analysis and statistics for the elimination of process variations and obtaining progress in improving product and service quality. Six Sigma differs from other programs to improve the quality immediately in the "define" stage (Harry, 2000). A specific Six Sigma project starts only after the satisfaction of customers or business objectives have been established and deployed more sub-goals such as reducing cycle time, reducing costs or reducing defects (Andersson, 2006).

The main purpose of the definition phase is to ensure that the organization, department or team is focused on the right ...