Stakeholder Satisfaction - A case of the banking sector in Pakistan

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ACKNOWLEDGEMENT

I would first like to express my gratitude for my research coordinator, colleagues, and peers and family whose immense and constant support has been a source of continuous guidance and inspiration.

DECLARATION

I [type your full first names & surname here], declare that the following dissertation/thesis and its entire content has been an individual, unaided effort and has not been submitted or published before. Furthermore, it reflects my opinion and take on the topic and is does not represent the opinion of the University.

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ABSTRACT

Now when it comes to discussing the financial stability around the world, it has generally been considered a volcanic eruption every time a meltdown it witnessed. Initiating from the Great Depression to the very recent Trauma of 2008, financers have seen it all and been through almost everything in terms of instability within the context of building, improving, hedging and stabilizing the market and the overall economy of the country. In this study, we are going to explore the concept of stakeholder management in detail and hold a comparative analysis between the construction industry and the automobile industry in terms of the highest degree of practices including the identification of the stakeholders, constructing healthy relationship with the stakeholders by effective communication and smooth management.

TABLE OF CONTENTS

ACKNOWLEDGEMENTii

ABSTRACTiv

CHAPTER 01: INTRODUCTION1

Introduction1

Background of the Research1

Research Question2

Significance of the Study2

CHAPTER 02: LITERATURE REVIEW4

Corporate Social Responsibility4

Global Drivers of Corporate Social Responsibility (CSR)4

UK Government on CSR5

What is a Stakeholder?6

Stakeholders Systems6

Stakeholder Theory7

Considerations regarding stakeholder management8

Impact of organizational changes upon stakeholders8

Strategic Corporate Social Responsibility (CSR): In light of Werther & Chandler9

The Five Driving Forces of Strategic CSR10

CHAPTER 03: METHODOLOGY12

WTO Regulations and Its Impact on Pakistan Banking Industry12

General Obligations12

Impact on Pakistan banking industry13

CHAPTER 04: DISCUSSION AND ANALYSIS14

Consumer Banking14

Consumer Banking Industry Worldwide14

Consumer Banking Industry of Pakistan14

State of the Banking Industry of Pakistan in the year 194715

Nationalization and the Banking Industry17

Amendments in the Banking system (1975-2000)18

CHAPTER 05: CONCLUSION19

REFERENCES21

CHAPTER 01: INTRODUCTION

Introduction

Stakeholder is defined as those individuals whose actions could affect the overall functioning and reputation of the company itself. This stratum could include the employees of the company, vendors, and suppliers and so on. Stakeholder knowledge has increased with new technology and the demands that are being placed with reference to transparency and ethical behavior. In recent years, the concept of stakeholders (stakeholders) is, indisputably one of the most crucial shares to the field of business ethics. This concept expresses a moral imperative by which managers will need to consider the interests of all stakeholders (Andersen, 2008, pp.44-49). 

It is most generally accepted phenomenon that considers stakeholders employees, customers, providers and the community, other investors and the shareholders to be the most significant aspects of any given business.   This implies that the stakeholders have significant investments in the ongoing goals and processes of the firm just like the stakeholders and the owners of the organization.  Thus, stakeholders ought to be considered as an inherent part of the establishment and not be taken as mere external public or constituencies which ...