Stop Trying To Delight Your Customers



Stop Trying To Delight Your Customers

Business Process Redesign is a growing practice in many organizations and central to the competitiveness of global markets. Under this approach, companies are considered as networks of commitments between people with refined work practices that allow perfect coordination. Workflow is the tool that enables the redesign of processes and their management.

The Business Process Redesign requires a team of people who have skills in the field of business and enabling technologies to optimize information sought. From the diagnosis previously made ??in identifying work practices and procedures, we can act in implementing consensus of new practices and process flows that give more value to the business, as well as generating increasing levels of commitment to the enterprise. The organization should value in at least three central aspects of the redesign process:

Economic Value: It implies that improvement and revenue assurance, savings by avoiding and eliminating duplicate tasks bottlenecks.

Pragmatic value: It has to do with the increasing development of new skills and abilities, evident improvement of work practices and offering impeccable standards of services.

Symbolic Value: The new identity generated that allows the organization to project an ability to implement quality services offered. It is an asset class.

Workflow Tool

The workflow-type tools give solid support to the redesign of processes, to design, implement and monitor solutions, process automation, enabling integration with existing software applications in the organization. It also allows simulating the processes currently in use, the impact of the redesign project, putting into production upgrades, monitoring processes and making measurements of workflows for multiple activities. The basic functionality which should provide a workflow are: electronic forms design, design of company organization, workflow design, identification of process maps, process monitoring chart, graphic simulation, release management processes, facilities (define implementation steps performed by a trained for this ...