Human Relations

Table of Contents

Communication at Work place1

Communication Process1

Feedback1

Communication Channels2

Getting Along with Co-Workers3

Customers3

Co-Workers4

Boss4

Managing Conflicts5

Resons of Conflict5

Types of Conflict6

Resolving Conflict6

Works Cited7

Human Relations

Communication at Workplace

Communication Process

A communication process begins with a sender, who can be a department of an organization, produce a message. A message is created by using combination of words, numbers and special characters. It is then received by a message receiver. Once a message is received, it is decoded and interrelated by the receiver. The process of decoding depends on the receiver's ability to comprehend, frame of mind and past experiences. Eventually this whole procedure would affect the communication level between receiver and sender. The more accurate the decoding is to the framework of sender; more effective will be the communication (Certo, S. C. 1992, n.d.).

Feedback

Feedback is an essential element of communication process. It is required to be sent by the receiver to the sender in order to ensure his /her understanding about the message. It is considered as any kind of information that states the behavior. It can be in form of meetings regarding discussion of productivity and progress of employees in organizations. For example; a set of employees in a group are asked to fill the feedback form regarding implementation of new policy at workplace. It helps in improvising the communication and ensures the accuracy of the transmitted information. There are three kinds of feedback. Task feedback involves feedback regarding a particular task such as quantity or quality of a particular group. Relational Feedback, it is the feedback regarding social relationship between employees. Individual feedback, it is the feedback regarding a person's performance. Group feedback, it is the feedback regarding a group's performance as a team (Keyton, J. 2002).

Communication Channels

Selecting an appropriate channel of communication plays an effective role in communication process. Following are the few of communication channels described:

Verbal Communication

It takes the form of spoken or written message shared with others. For instance; meetings among tem members is a verbal form of communication. It is process in which information is transmitted among various individuals over a topic of interest. Some of the basic principles of verbal communication are requirement of motivated group of people, a mentor who leads the conversation, conversation should flow in accordance with the planned meeting structure, confidentiality of meeting should be ensured, no need to rush in.

Computer aided communication is one of the forms of verbal communication done by using E-mails, that can be done quickly and sent to many respondents at a time. It is widely preferred by organizations as an official source of written communications. Other forms of computer aided communication include video and audio conferencing which can replace face o face meetings easily and saves a lot of time.

Non-verbal Communications

It involves sharing of information without usage of words. There are four forms of non-verbal communication. Proxemics, it involves individual's preference of space and privacy such as close seating arrangements in an organization. Kinesics, it is regarding body language and symbols to convey messages such as biting nails or drumming figures ...