TASK 3

Task 3

Task 3



Business analysis/Management Consulting

Roles/Key Responsibilities

Business Analyst

This person works with business experts in the organization to find out what type of computer system the user needs and then writes up a business proposal for the new system.

Management Consulting

This person works with management of the clients' organization to determine IT needs and writes business proposals to management.

Help desk Support

Roles Key Responsibilities

Help Desk Coordinator

This individual acknowledges difficulty reports from users associated to all facets of IT. The Coordinator either assists users with more complex troubles or drives the difficulty call to the applicable one-by-one inside the IT department.

Help Desk officer

This ...