The relationship and impact of IT competencies required in the 21st century on the productivity of employee that work in the professional service firm

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Acknowledgement

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

Declaration

I [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

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Table of Contents

ACKNOWLEDGEMENT2

DECLARATION3

CHAPTER 1: INTRODUCTION5

Problem Statement5

Research Objectives5

Research Question5

CHAPTER 2: LITERATURE REVIEW6

Information Technology6

Productivity7

Employee Productivity7

Information Technology in Employee Productivity8

CHAPTER 3: METHODOLOGY10

Research Design10

Research Instrument10

Data Collection Method10

Setting and Participants11

CHAPTER 4: ANALYSIS AND DISCUSSION12

CHAPTER 5: CONCLUSION13

REFERENCES14

CHAPTER 1: INTRODUCTION

This chapter will provide the background, objectives and the layout of the entire dissertation. It will focus upon the aims, objectives and the research questions that will be studied in the research.

Problem Statement

The study at hand deals with the subject of IT developments and employee productivity. It assesses the relationship and impact of IT competencies required in the 21st century on the productivity of employee that work in the professional service firm.

Research Objectives

The current study deals with the following research objective:

Elaboration upon the context of Information Technology and employee productivity;

The impact of the IT implications on employee productivity in an organization;

Determinaition of the relationship between IT and the performance of employees.

Research Question

Following questions have been researched upon in the current subject:

How is the IT and employee productivity related to each other in service organization?

What is the impact of the IT implications on employee productivity in an organization?

What is the managerial implications regarding the effectiveness of IT on the performance of employees?

CHAPTER 2: LITERATURE REVIEW

This chapter presents the extensive information researched for the purpose of giving a generalized background to the study. An extensive research regarding the history, background and general types and trends in the fields of communication.

Information Technology

The convept of Information technology (IT) refers to the treatment of information through technology. The acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications are its main fields. The term IT in its new context appeared for the first time during the year 1958 in an article which was published in the Harvard Business Review. In the article, the writer in Whisler and Leavitt mention that the modern technology which has come into existence does not possess a single proper name, therefore, we call it the IT or Information Technology. (Jon, Barrutia, Hoyos, 2009, 164). Numerous emerging and advanced areas of the IT are the next generation global information systems, bioinformatics, web technologies, large scale knowledgebases, cloud computing, etc. the computer science has been the major field of advancements form the past many years (Daniel, 2001, 32)

Productivity

The concept of productivity is an important element for the organziation and plays a major role in the evaluation of the economic ...