TQM

Tqm Is An Important Contemporary Business Issue

Tqm Is An Important Contemporary Business Issue

In today's contemporary business environment, organizations must constantly adapt and respond to competitive pressures. As a result, several approaches to change management have been developed. The ideas developed in this problem arose with the beginning of 1990, Total Quality Management (TQM), is often compared with the reorganization. Some people say that these two concepts are essentially the same, while others even claimed that they are incompatible. Michael Hammer claims that these two concepts are compatible and in fact complement each other. (Becker, 2003: 32-3)  Both concepts focus on customer ...