Training, Development and Recruitment: A study of Malaysia SMEs in IT industry

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ACKNOWLEDGEMENT

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

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ABSTRACT

The concept of recruitment, training and development are the significant aspects of all the organizations working in the business sectors. It is the responsibility of the HR department to develop and implement sophisticated plans for the working and functioning of human resources. In linkage with the subject of recruitment, training and development of employees, this study explores the concepts in the Malaysian SMEs in Information Technology industry of the country. The research focuses upon the concepts of recruitment and employee training and development in a holistic sense. It undertakes to perform qualitative and quantitative research and discusses the subject in a comprehensive manner.

Table of Contents

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Introduction to the Industry1

Research Aim2

Research Problem2

Research Question3

Electronic database searches3

Search rationale3

Layout of the Report4

Chapter 24

Chapter 34

Chapter 44

Chapter 55

CHAPTER 2: REVIEW OF LITERATURE6

Information Technology6

Recruitment, Training and Development7

HRM in SMEs in Malaysian Information Technology Industry8

Information Technology in Malaysia9

HRM Functions in Information Technology12

Recruitment and Orientation12

Employee Training and Development13

CHAPTER 3: METHODOLOGY16

Research Objectives16

Data Collection Method16

Techniques for Finding Data17

Quantitative Research17

Population18

Sample Size18

Research Instrument18

Sampling technique18

Statistical tools19

CHAPTER 4: CRITICAL ANALYSIS AND DISCUSSION20

Findings of the Quantitative Survey20

Part A: Descriptive Questions20

Discussion of Quantitative Research23

Discussion of the Qualitative Research24

CHAPTER 5: CONCLUSION28

Conclusion28

Recommendation/ Suggestion30

REFERENCES32

APPENDIX38

Questionnaire38

CHAPTER 1: INTRODUCTION

The subject at hand pertains to the discussion of the recruitment, training and development of the employees in the Information technology Industry. For this purpose, the topic is discussed in the context of the Malaysian SMEs in the IT sector. This investigative study undertakes the discussion in a much detailed manner and through a comprehensive research.

Introduction to the Industry

In the modern days, the value and worth of Information Technology and its usage has taken heights. Be it small business or large scale manufacturing units, the concept of Information Technology has obtained huge extensive applications in the field of business and services. All the developed and developing countries are involved greatly in the usage of the IT services in their business organizations. In the present era, the socioeconomic factors have exacerbated the need for superior organizational recruitment, training and development strategies. The knowledge-based economy, the shortage of skilled labour, and shifting work force demographics have made the proper formulation and implementation of the human resources issues particularly significant in the IT industry. Various exploratory studies have already examined the application of the best practice human resource models in IT organizations.

IT underpins many organizations and pastimes, from shopping to watching television, and it is at the core of every business. IT will continue to be the key element that enables businesses to ...