Change management and how it affects productivity of an organization

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ACKNOWLEDGEMENT

No words can express my appreciation and gratitude to my research advisor _______ through the course of this research, Professor _____has taught me numerous values that extend well beyond the realm of _________ (Your Subject Name). His emphasis on dedication to work and his valuable and practical insights of life are some of the major highlights of my education at The University _________. To Professor _____, I say with great respect, thank you very much.

It is a great honour for me to have Professor _______ on my dissertation committee. His insightful suggestions and comments are a major asset to this research. I learned so much from Professor ______, and I will always remember him as a truly superb teacher. To Professor _____, I am greatly indebted.

I would like to thank Professor ______ for his contribution to this research. Professor _____ has provided me with essential input and guidance as an outside member of my committee. His remarks and suggestions are greatly appreciated.

I would like to thank _____________ for the support they had provided me throughout the research project.

I would like to thank _____________ for their support and help in this research.

DECLARATION

I [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for the academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

ABSTRACT

Organizational change is defined as action, either planned or unplanned, that results in a modification of the processes, relationships, and fundamental characteristics of the organization from one state to another. This research has explored the change management at Con Edison, a subsidiary company of Consolidated Edison. The management of Con Edison has been facing some problems in the process of production. To cope up with this problem, this research has proposed the application of Six Sigma for Con Edison so that they cope up with their problems of production and increase their productivity. Furthermore, through research, we had discovered that employees had a few problems with the process of change. This research had suggested the use of Kotter's eight step change management model for managing change and managing employees. For the implementation of the Six Sigma model, this research had suggested the DMIAC model.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

LIST OF TABLES AND FIGURESIX

CHAPTER 1: DESCRIPTION OF THE PROBLEM1

1.1 Introduction1

1.2 Description of the Problem2

1.3 Importance of the Problem3

1.4 Scope of the Problem4

1.5 Operations of the problem area4

1.6 Internal and external effected people5

1.7 Relevant statistics5

1.8 Scenario8

1.9 Conclusion8

CHAPTER II: ORGANIZATIONAL MANAGEMENT ANALYSIS9

2.1 Barriers to Organizational Change10

2.1.1 Employee resistance to change10

2.1.2 Lack of Vision11

2.1.3 Communication problems11

2.1.4 Lack of proper planning12

2.2 Barriers to Successful Implementation of Six Sigma Lean productions12

2.3 Con Edison SWOT Analysis13

2.4 Leadership and Change management in Con Edison15

2.4.1 Leadership in organizations15

2.4.2 Role of leader in change management16

2.4.3 Charismatic leadership and change management17

2.4.4 Situational leadership and change ...