Changing Procedures to Improve Efficiency

[Name of the Institute]

Executive Summary

Our client is facing major problems such as time and effort required to share interdepartmental information across departments. Facing these problems, the only way the company can keep up meeting increased demand is by increasing operational efficiency by integrating procedures to improve the flow of information within the organization. The major objective of ERP systems is to integrate departments and improve information flow, eventually leading to improved efficiency in the organization. We are independent ERP developers, and our company focuses on small businesses to provide cost effective ERP systems to our clients.

Table of Contents

Introduction4

Background of the Problem4

Solution5

Scope5

Report Organization5

Discussion6

Facts and Evidence6

Proposal Approach6

Work Plan7

Statement of Qualifications7

Costs8

Conclusion8

Changing Procedures to Improve Efficiency

Introduction

The proposal will evaluate business operations of a company and after the review propose an implementation of a change, such as Small IT system. The company, which will be reviewed, is a growing SME. The company provides online services to its national and international customers including call centre services and online research services. The net profit of the company last year was USD 2.4 million. Our team recently visited the company to meet the cross functional team. The company has implemented small IT systems in different departments. The company has grown at an average growth rate of 7% in past 5 years.

Background of the Problem

Although the company has been very successful in its operations, in past 5 years, the growth in demand has pushed the company top management to streamline operations in order to increase efficiency in operations. The main problem is the time and effort required to share interdepartmental information across departments. Last week, the company missed three orders because of the delay in sharing information between sales department and research department. The increase in demand means that each employee is dealing with more customers, and the employee has a deal with more information than before. The future forecasts of the company show a further increase in demand in next two years. The company has hired more people in order to keep up the pace with growth. However, now the company is falling short of space and any new investment in property is not possible in next two three years (Watson, 2010).

Facing these problems, the only way the company can keep up meeting increased demand is by increasing operational efficiency by integrating departments to improve the flow of information within the organization.

Solution

The company has reached the stage where it requires implementing an ERP system to integrate operations and departments. The major objective of ERP systems is to integrate departments and improve information flow, eventually leading to improved efficiency in the organization. Since, the company is not an IT based company, it does not have the in-house ability to develop such system. This is the why our company was contacted to develop en ERP system for this company. We are independent ERP developers, and our company focuses on small businesses, to provide cost effective ERP systems to our clients. Apart from developing and implementing an ...