CUSTOMER SERVICE

Customer Service



Customer Service

Introduction

Customer service is what an organization does to meet the customer satisfaction and expectations. A lot of companies consider customer service as running the business. Customer service is either good or poor; it depends on the customers only (Evenson, pp.13). Customers are the judges of the organizations services. Customer is the most important visitor for any organization, as he is not dependent on it, but the organization is dependent on him.

Discussion

Customer service can be of two types, depending upon the satisfaction level of customers. If the expectations of customers are met, they feel satisfied with the ...