Enterprise Resource Planning

User Resistance in Enterprise Resource Planning (ERP)

by



CHAPTER 1: INTRODUCTION1

1.1.Background of the study1

1.2.Problem statement1

1.3.Scope of the study2

1.4.Aim and objectives2

1.5.Research questions2

CHAPTER 2: LITERATURE REVIEW3

CHPATER 3: METHODOLOGY5

3.1.Research methodology5

3.2.Sampling5

3.3.Data Collection Method5

3.4.Data Analysis5

3.5.Ethical considerations5

CHAPTER 4: FINDINGS ANALYSIS AND DISCUSSION6

4.1.Analysis of Questionnaire Finding6

4.2.Discussion6

4.3.Summary of Findings6

CHAPTER 5: CONCLUSION AND RECOMMENDATIONS6

5.1. Integration of Findings in Research Questions6

5.2. Conclusion6

5.3. Recommendation6

References7

User Resistance in Enterprise Resource Planning (ERP)

CHAPTER 1: INTRODUCTION

Background of the study

Enterprise Resource Planning (ERP) are the crucial technologies that are aimed to support inert as well as intra business processes. However, it should be taken into account that the “user resistance” is one of the most prominent hurdles in the efficacious implementation of ERP. According to Beheshti (2006, p. 184), ERP system embraces a complete set of business applications as well as modules that are essential to facilitate direct links between different units of an organisation including finance department, human resource management, marketing, manufacturing and other business units. According to him, the intention of the ERP applications is to create and maintain the flow of the information across the entire organisation. In the same way, Davenport (1998, p.1) suggests that ERP applications and modules are essential to make the instant availability of information to all the business units of an organisation in order to create link between their operations as well as to enhance their efficiencies. However, Ifinedo (2007, p. 272) claims that implementation of ERP in an organisation requires changes in the entire business process including changes in technological as well as operational processes. However, it should be noticed that the implementation of ERP requires changes in managerial and strategic level as well. Moreover, it should be taken into account that implementation of ERP require heavy investment in terms of money, time as well as expertise. Therefore, it is crucial for the organisations to ensure the effective implementation of ERP applications and modules in order to avoid any inconvenience in terms of failure in implementation such as high rate of user resistance. Problem statement

It is observed that a variety of risk in terms of high rate of failure is always attached to the ERP implementation. It should be taken account into account that the failure rate of ERP implementation is comparatively high in developing countries as compared to America and Europe. However, in case of UK, many organisations had witnessed failure in terms of ERP implementation. However, it is observed that the major hurdle behind the failure of ERP implementation is user resistance. According to Aladwani (2001, p. 266), despite of its benefits, ERP still face resistance as well as failure in most of the cases due to high rate of resistance at ender user level. In addition to it, Wang et al., (2007, p. 200) suggests that more than 70% o f the ERP systems are unable to deliver the required benefits due to the hurdle in its implementation in terms of end user resistance. While, Muscatello and Parente (2006, p. 61) claim that 50% of the ERP systems deliver failure in terms of user ...