Evaluation Report - Communication: Obtaining Feedback From Colleagues & Clients (Role Play)

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Evaluation Report - Communication: Obtaining Feedback from Colleagues & Clients (Role play)

Executive Summary

This report is an individual evaluation of the role play “how would you ensure team effectiveness as a manager, who has recently taken over the running of a coffee cafe.” The skills require to be deemed competent in the ability of 'ensuring team effectiveness' was assessed through this pragmatic activity of role play, performed by a group of four students. The assessment also included two key elements. The first element was establishing a team performance plan. The second element was developing and facilitating team cohesion. Finally, in this report we will discuss after-activity work, which includes various aspects of facilitate teamwork and liaise with stakeholders.

Evaluation Report - Communication: Obtaining Feedback from Colleagues & Clients (Role play)

Introduction: Evaluation and Communication

Every individual gifted with the tongue can speak. However, those individuals who communicate better have a competitive advantage in their personality. Being aware of what, when, how, and who to say it to can serve as a constructive input in achieving any objective. Nevertheless, communication not only consist words and sounds, but also entails body language, listening, common social skills, and cultural awareness (www.communicationstrategies.net).

All the aspects related to communication and its strategies discussed in this report provide the effectiveness and impact of communication activity (role play) performed prior to this evaluation report.

Purpose of the Evaluation Report

One of the key products of the evaluation process is the evaluation report. Its function is to provide a crystal clear base for accountability for results, for decision-making on policies and programs, for learning, for drawing lessons and for improvement and strategies for mistakes and unresolved concerns.


Teamwork plays as an important part in the process of effective communication, particularly with stakeholders of a business. The art of teamwork is a non-technical skill and it is associated with social, mental and personal skills, which further support management and technical skills. A team always requires a leader who leads by front and in an effective manner (Fact Sheet 9, 2011).

Strategies to Encourage Team Members to Take Responsibilities

The team leader is the person who designs strategies to encourage team members, so that they are willing and able to take responsibilities for identified outcomes. Few important strategies evaluated are described in this report. There are two major aspects involved in encouraging teamwork. First is acquiring knowledge and experiences from the team members and the other aspect is offering rewards on the basis of performance review.

First of all, the team leader should make its team understand about the four fundamental functions of the team. Encouraging others, solving disputes, exchanging information, and communicating with each other about current happenings related to the assigned project (role play activity) combines to make basic purposes of a team (Fact Sheet 9, 2011). Secondly, the team leader should select and appoint the right person for the right tasks. Every member in the team should have sufficient skills to perform their jobs. Next, the team leader should spend some time with all members ...
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