Executive Summary

Executive Summary

Introduction

For UC Irvine Medical Center, quality and risk management in healthcare gain more and more importance. The patients have become more mature and evaluate the health benefits from their perspective. For all healthcare leaders, this development a new Customer and quality focus. You have to deal extensively with all aspects of quality and familiar with the various quality models that are aimed at improving the quality in the future. It's mostly about the quality by avoiding mistakes, dealing with complaints, the continuing focus on patient needs, the development of guidelines for patient safety through risk management. Therefore require all professionals knowledge of the theories and tools of quality management, so that they can then work together to continuously improve the quality of their equipment.

Patients suffer treatment-related health problems, which are due to avoidable mistakes. The causes lie in one hand, system errors, so in organizational deficiencies in health care, and the other in individual misconduct. It is therefore necessary that the error prevention and on how to deal with errors in medicine targeted programs be established for fault identification and avoidance.

This certificate program is to provide a contribution to an overall assessment of quality management, with patient safety issues, risk management, fault and complaint management system are integrated into the quality management.

Discussion

Analysis and Measurement of Risks in UC Irvine Medical Center

The complexity of the issue of risk management requires healthcare organizations to implement specific initiatives in contrast to individual problems, but also to develop real strategies, fully represented in business programs. The development of such strategies requires first the availability and knowledge of a number of items of information ranging from data at the enterprise level to the subjective judgments of professionals: spontaneous reports of accidents and near misses, process analysis, the use of users' reports, the study of non-compliance, failures and inefficiencies, registration of claims and any other relevant data. However, only the combination of these elements allows for comparative analysis of different types of criticality as the necessary precursor to the definition of the priority areas of intervention. In other words, what is referred to as "integrated risk assessment" is the key step for the identification of critical points, for a more precise evaluation of the critical events, their causes and their consequences, and a consequent planning of preventive actions and protective.

The initiative of the Agency's regional health, of which this dossier documenting the way, was aimed at strengthening the strategic capacity of companies to identify areas of concern and to propose corrective actions. The proposed approach is thus its proper place in the ranks of the various techniques and methodologies that support the company's risk management in the assessment of critical events, their causes and consequences in a unitary framework.

In the early months of 2009 was established a working group (coordinated by the Health and Social Care), which was attended by some of the leaders and representatives of the management of the risk of some regional health agencies, with the aim of ...