Labour and Skills Shortage in Hotel Industry

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TABLE OF CONTENT

CHAPTER 1: INTRODUCTION1

Labour and skills requirements for hospitality industry2

Pleasing and exceeding3

Knowledge of competitiveness3

Flexibility4

Why are labour and skills important to hotel industry?4

Aims and objectives of the research6

CHAPTER 2: LITERATURE REVIEW8

Reasons for skills shortage8

Rigidity of labour market8

Institutional, economic and social conditions9

Skills mismatch9

Deficiency in recruitment applications and wage policies10

Factors affecting demands for labour and skills11

Growth of employment12

Skills deepening13

Replacement requirements14

Key initiatives15

Getting self-training started15

Guest workers16

Productivity wages17

Job magnification17

Workforce development strategies for labour and skill shortage18

Access to qualitative working environment18

Improved lure and employment of staff19

Improvising industry image and career pathways19

Effective workforce planning20

Improved information21

Regional profile development21

CHAPTER 3: METHODOLOGY23

Study approach23

Data collection25

Ethical consideration28

Validity and reliability29

REFERENCES31

CHAPTER 1: INTRODUCTION

Skilful and working individuals which are involved within the tasks of having a better and prospectus future of the hospitality industry are the ones which take it to the next success levels within a short amount of time. They are responsible for having circumstances and conditions which will facilitate the demands and arrangement of thoughts within the hotel industry. Having labours and skilful arrangements of such kinds is an integral and consistent as well as an essential contribution of the environment which serves people and it wouldn't be successful enough if the considerations that are being made are not being exactly how they are supposed to be.

Workers and quality providers are responsible to greatly enhance and increase the demands of hotels and from the past couple of years there has been a sudden decline within such retained qualified and skilled workers and this causes a huge trouble and inconvenience to the hotel industry within a certain time frame. This may not be the case for those hotels that are leading with their facilities and accommodations and providing the utmost care and functionalities to their customers but for other small and medium enterprises, this can be consequential and exposed off to having different approaches carried out against the phenomenon. The classification system of such kind is mainly related to the pricing of a particular hotel and that also counts the quality statement. A five star hotel is definitely going to provide services which are better than a three start hotel but the differentiation is mainly carried out by the way different implementations and procedures are brought about with the particular company and more importantly, what sort of individuals are working in the industry (Cervera, 2008, 59).

When it comes to talking about skill shortage, it can be defined as something which is a genuine lack of individuals that are adequately skilled to survive in a particular environment of professional development and advancements. In the accessible labour market, a skill shortage signifies any type of skill which is required by the hotel industry and it is a set of characteristics that are required by the hotel staff and management to have been recruited and considered in a beneficial manner (Choi, 2010, 103).

Having different definitions in mind, this shortage can be due to a number of different reasons; geographic and demographic conditions, basic lack of people to work with as ...