Leadership and Change Management

By

[Organisation Name]

ACKNOWLEDGEMENT

I would first like to express my gratitude for my research supervisor, colleagues, and peers and family whose immense and constant support has been a source of continuous guidance and inspiration.

DECLARATION

I [type your full first names & surname here], declare that the following dissertation/thesis and its entire content has been an individual, unaided effort and has not been submitted or published before. Furthermore, it reflects my opinion and take on the topic and is does not represent the opinion of the University.

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ABSTRACT

Change in an organisation could be initiated through various approaches such as, planned change, emergent change, individual, group or organisational change and depth of change. However, while discussing leadership styles, researchers should also consider change process and types of change management models in order to best determine the most suitable type of leadership for the change process, including the level of employee satisfaction from the perceived change. Organisations are operating in an environment considered as hyper competition, in today's era. There is a significant impact of environmental factors that influence the way organisations are performing their tasks today. Organisational change management is also a systematic process of shifting of teams, individuals and organisations from the present state to the desired future state. The methodological approach is provided in detail in the third chapter. The third chapter also includes the description of instruments. The fourth chapter provides analysis and findings that are gathered via survey questionnaire and MLQ 5X tool. The fifth chapter concludes the dissertation while providing limitations, implications and recommendations for future research.

TABLE OF CONTENTS

ACKNOWLEDGEMENTI

DECLARATIONII

ABSTRACTIII

LIST OF TABLESVII

LIST OF FIGURESVIII

CHAPTER 01: INTRODUCTION1

1.1. Background1

1.2. Research Aim and Questions2

1.3. Justifications for the Research3

1.4. Outline of Methodology4

1.5. Subjects5

1.6. Justification of using MLQ 5X Tool5

1.7. Outline of the Study6

CHAPTER 02: LITERATURE REVIEW8

2.1. Leadership: Historical Definitions and Views8

2.2. Leadership Traits9

2.2.1. Communication10

2.2.2. Emotional11

2.2.3. Experience11

2.2.4. Intellectual/Intelligence12

2.2.5. Trustworthiness12

2.3. Criticism to Trait Theory of Leadership13

2.4. Other Leadership Theories15

2.4.1. Trompenaars' Theory of Leadership15

2.4.2. Northouse's Theory of Leadership16

2.5. Different Styles of Leadership16

2.5.1. Autocratic Style17

2.5.2. Participative Style17

2.5.3. Democratic Style17

2.5.4. Laissez-Faire Style18

2.6. Transactional Leadership18

2.7. Transformational Leadership19

2.8. Theories of Change20

2.8.1. Kurt Lewin's Change Theory20

2.8.2. The paradoxical theory of change21

2.8.3. Drivers of change within organisation21

2.8.4. Influence of organisational culture in change process21

2.9. Change Management Approaches22

2.9.1. Planned Change22

2.9.2. Emergent Change23

2.9.3. Individual, Group or Organisational Change and its Effect on People25

CHAPTER 03: METHODOLOGY28

3.1. Research Approach28

3.2. Research Method28

3.3. Research Design29

3.4. Subjects30

3.5. Data Collection31

3.6. Instrument31

3.7. Justification of using MLQ 5X Tool32

3.8. Reliability and Validity33

3.9. Ethical Considerations34

CHAPTER 04: DATA ANALYSIS AND FINDINGS35

4.1. Interview Analysis35

4.1.1. Organisational Change36

4.1.2. Leadership37

4.2. Discussion38

CHAPTER 05: CONCLUSION40

5.1. Summary40

5.2. Limitations of the Study41

5.3. Implications of Study42

5.4. Conclusion43

5.5. Recommendations for Future Research45

5.6. Reflections46

REFERENCES47

APPENDICES54

APPENDIX - A54

APPENDIX - B57

APPENDIX - C60

LIST OF TABLES

Table 1: Transactional vs. Transformational Leaders19

LIST OF FIGURES

Figure 1: The development of Leadership Theories9

CHAPTER 01: INTRODUCTION

1.1. Background

Organisations are operating in an environment considered as hyper competition, in today's era. There is a significant impact of environmental factors that tend to influence the way organisations are performing their tasks today. Organisational change management is also a systematic process of shifting of teams, individuals and ...