MANAGEMENT

Room Divisions

Room Divisions

Introduction

Definition

The room division is mainly responsible for overall operations of the business because everything starts from the room division. It is the area that helps hotel management in creating a positive image in the mind of the customers. Room division is a functional area in any hotel that consists of the housekeeping, a front office, security department, reservation and night audit. Within a hotel, maybe no area is as significant and vital as room divisions. It is considered as the hub or nerve centre for most of the hotels.

Scope

Size, scope and functions of these areas may vary from one hotel to other depending upon the nature and target market of a hotel. The organization culture and management objectives can also affect the structure of room's division department (Michael et al, 2013, p.10-25). In this assignment, we are going to elaborate the importance and functioning of front office, and how it affects the overall performance and management of a hotel. Furthermore, we will also discuss the rationale behind the current position of the accounts of the hotel, and how its sales affect the overall business of a company.

Trends and Development

Rooms division plays a vital role in working process of various organizations especially hospital, hotel and various others. This department plays a vital role because it is the first department that comes in contact with the guests at the hotel or patients and at the hospital or at various other places, thus it contributes towards the overall profit and ultimately the whole revenue. This essay focuses on the role of rooms division with in the hospitality operations management. Furthermore, it also discusses the operational elements that include the rooms division and how does the management deploy them for the maximization of occupancy as well as rooms revenue.

Diversity of Room Division

Services provided by the rooms division are of worth importance for any organization because it affects the overall performance of the organization. Services provided by the rooms division are always monitored high with expertise (Jones et al., 2006, p. 329-340). The services provided by the rooms division usually includes accommodation services, front office services, legal and statutory requirements and at several important hospitality businesses including hospitals, university campus, hotel, restaurant with rooms and several others. Major undertakings and obligations that are secured in front office administrations incorporates; offer guestrooms, register guests, and appoint guestrooms, facilitate guest administrations, give data about the hotel, the encompassing group, and any attractions or occasions of investment to guests, keep up correct room status data, support guest records and screen credit, and produce guest record explanations, and complete legitimate budgetary settlement (Kasavana & Brooks, 1998). A different section under this department includes; communications, reservations, and uniformed services including door attendants, bell attendants, concierge, transportation personnel and also valet parking attendants.

Task 1.1

Accommodation and Front Office Services

Roles associated with accommodation department are classified into two major areas. First is to assist the organization or hotel in its daily routine tasks such as proper functioning of air-conditions, supply ...