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support and guidance without which this research would not have been possible. DECLARATION I [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the d...
importance of customer retention, the dynamics of customer relationship, and customer lifetime value (Reinartz & Kumar, 2009: 306) for which customer retention is an important component (Gupta, Lehmann, & Stuart, 2009: 46). Customer retenti...
impact of CRM. Many organizations have embraced relationship marketing and its focus on customer lifetime value. For example, First Union Corporation in Charlotte, North Carolina recently upgraded his or her customer service call centre’s c...
Cultural Dimensions which include Individualism and Collectivism, Femininity versus Masculinity, Uncertainty Avoidance, Power Distance and Long-term versus Short-term Orientation. The research identified culture as a set of value, beliefs, ...
cultural values have four dimension based on the Hofstede’s model of cultural dimensions (Emery & Tian, 2003, 48; Tian, 2002, 72). The researches related to cross-cultural impact on international consumer behaviour has taken a new turn as t...
Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new network or service meets the needs of the subscriber and operator. The pro...
their continous support and supervision without which I would never been able to complete this dissertation. Declaration By signing this decleration form, I hereby claim that the following thesis/dissertation is completely orginal written b...