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The follwing advantages can be obtained by integrating information system in ... information regarding network performance, customer complaints and so on.
... and tourism industry in order to take competitive advantage over their competitors. ... Increasing customer dissatisfaction is an alarm for Tanco Travel Agency, ... of Tanco Travel Agency Ltd. Furthermore, the customer complaints data shows ...
Responsiveness to problems or complaints ... Adding the non-tangible benefits for customers, for example after sales service, warranty or repair the value can be ...
Customer complaint behaviours4 ... For an organization to gain competitive advantage it must use technology to gather information on market demands and ...
Free research that covers by abstract personalized customer service is a very ... indifference in responding to questions and complaints from customers. ... advantage only when the impact on their purchasing decision, customers are able to ...
Customer satisfaction is our primary concern; therefore we will be monitoring the ... in place to handle customer complaints resolve issues in a speedy manner.
... carriers for time performance, best baggage handling and fewer complaints from customers. ... scheme is improbable to be a source of comparable advantage.