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was developed in the early 1990's by Drs. Robert Kaplan (Harvard Business School) and David Norton. They named this system the 'balanced scorecard'. Recognizing some of the weaknesses and vagueness of previous management approaches, the ba...
objective of an organization. It illustrates how the organization plans to achieve its mission and vision by means of a linked chain of continuous improvements. Based on continued experience with organizations that successfully implemented ...
Balanced Score Cards, commonly known as BSC, are used all over the world. It is an immensely popular tool mainly because of how effective and how customer centered it is. Companies use the tool to conduct market analyses. It is used primari...
balances financial measures of success with non financial measures of drivers of future performance. These non financial measures include measures on customer satisfaction, internal processes, the organisation’s innovation and improvement a...
Balanced Scorecard depend on what it is used for, how well it is designed, and how it is applied. There are many organisations using Balanced Scorecard, in many different formats, however, in this FAQ we focus on two distinctly different ap...
scorecard (BSC) concepts become more refined, we have had more inquiries asking for examples of organizations that have implemented the BSC, how the BSC applies to a particular business sector, metrics are appropriate for that sector, etc....
balanced scorecard approach in the early 1990s. Most traditional management systems focus on the financial performance of an organization. According to those who support the balanced scorecard, the financial approach is unbalanced and has m...