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Customer Satisfaction8 2.3Customer Perceived Value10 2.4Customer Satisfaction in Banking Industry of United Kingdom12 2.5Customer Satisfaction and Perceived Value13 2.6Role and Importance of Customer Satisfaction in the Corporate World13 2....
customer satisfaction by defining different theories and concepts presented by various researchers and analysts. Furthermore, it gives an idea of the amount importance and consideration that has been given by managers to customer satisfacti...
customer service is not only the most important factor for achieving the paramount marketing outcome, namely customer satisfaction, but it is the principal criterion for measuring the competitiveness of the customer service process. At the ...
comparative effectiveness of foreign banks, private and state banks have shown conflicting findings. It was found that foreign banks are more profitable than domestic banks in developed countries, although this is contrary to developing cou...
Customer Service Management (CSM) begins with a clientele that is concentrated enterprise scheme conceived to hold clients and avert the affray Profiting them. The imperative to reply to what client's desire has appeared as an outcome of sh...
Information Technology” in a holistic context. The main focus of the research is on the use “ATMs, Mobile and Internet Banking” and the perception of the customers to use them. The research also develops a conceptual model and tries to gaug...
However, the banks are still working on the techniques through research to know how much they can improve their service with the help of this technology (Improving Customer Service in the Banking Industry: Implementing Automation around an ...