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customers service. As the service quality has been reconsidered in the public sector as well as private enterprises, the need for public sectors to adopt principle and practices of private sectors is concerned with customer-focused approach...
customers’ satisfaction; this recognized was admitted by hotel companies. In the hotel industry quality measurement has become the most important factor affect consumer trend. (Kim, W. G. & Cha. Y, 2002. p88).If any hotel companies want to ...
customers' WOM referrals for the service provider increases, the customers' RPI toward the service provider will increase” (Cho and Rutherford, 2011, p.327). “As the customers' WOM referrals for the service personnel increases, the customer...
green marketing is effective but now, it has not lived up to the consumer’s hopes. Some products that are marketed by using green marketing strategy fails to show any green attributes and does not prove to be green products that are environ...
research, as well the possible limitations the research may entail. Table of Contents Introduction3 Influence of Business Ethics on Customers4 Influence of Business Ethics on Employees6 Research Question7 Research Aim and Objectives7 Hypoth...
Model The Customer Relationship Management cycle begins with the identification of the relationship of customers in an organizational entity. The company should comprehend the kind of interaction that each customer has with the company by e...
seldom, if ever, take the problem to broadcast to potential customers all the financial, mechanical, service, and communal advantages they provide. Most sellers easily suppose that purchasers grab the worth of goods and services. That's a ...