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people will think you're weird. However, please think enough of other people to do it in a way that doesn't get in the way of whatever others are doing at the time -- yet not so much that you don't appropriately celebrate. For instance, if ...
Service Encounter Introduction In recent years, a growing number of technology-based services, such as Internet services, self-service machines and touch-phone services, have emerged. Thus, customers are increasingly interacting with self-s...
service providers seek to make any meeting with a client enjoyable. To achieve this, the service organization will resort to the use of various tools / methods. Despite the growing trend for the meeting, to be with "things" most services st...
services rather than business services (Parasuraman, 1998), but driven by changes in the economy, marketing and purchasing of business services have been receiving growing attention both in research and practice (Boshoff and Allen, 2000). F...
problems. There was no real established industry and the manufacturing processes involved were slow. With the automakers and auto buyers' base expanding globally, auto making became the world's largest manufacturing activity. Now this indus...
police to take it seriously. This authority can wreck havoc with your life. My first advice to Mr. Smith is not to answer any questions or say anything when it's obviously a serious crime. Just shut up. The officer will surely attempt to pl...
friends for their support and guidance without which this research would not have been possible. DECLARATION I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided w...