Project Scope: Business Etiquette Center

Project Scope: Business Etiquette Center

Project Scope

The success of any work is majorly dependent upon the amount of time spent on defining its core purpose and planning its execution. The scope of the project plays the role of a core which is more like a vision of the business on which the entirety of its operations is based (Garies, 2004). With reference to the development of the Business Etiquette Center, the scope of the Project can best be described in the following terms:

Outcomes, Objectives and Deliverables

Business Etiquette Center works for the development of systems for the customers through which they would have a workforce to their rescue with extremely friendly and customer supportive personalities. Moreover, the Business Etiquette Center Project is directed towards achieving the following objectives and outcomes:

Training an Extremely Reliable and Customer Friendly force of Employees

Helping Businesses in retaining their Customers and achieving Repetitive Sales

Providing Services to the Community by helping employees in developing work relative Skills

Helping in increasing the Customer's brand value and brand equity in the market

Assisting Customers in conducting inter-organizational training campaigns for the maximization of profits through unmatchable and unbeatable customer services.

Key Functionality Required Within the New System

The newly developed system would have the following key functionalities within the new system developed for the customer:

Professionally trained Workforce on standby

Quality Assurance Mechanisms with Customer Feedback Acquisition Systems

A clearly mentioned set of policies and rules relevant to the treatment of the Customers

Designing of Effective Rewards and Punishment systems for the best performing and worst performing Employees within the Organization.

Primary Stakeholders

Primary Stakeholders are the individuals or entities which are most affected by the execution of the Project (Hillman & Keim, 2001). In the case of Business Etiquette Center, the primary stakeholders would include:

Customer Organizations

The Customer Organizations are the most important stakeholders relevant to this project. ...