REFLECT UPON AN INCIDENT YOU EXPERIENCED AS A USER OF A SERVICE

Reflect upon an incident you experienced as a user of a service



Reflect upon an incident you experienced as a user of a service

Introduction

Jill.B And Lesly.D (2008) communication is all about changing of idea, transferring message to another person, it is the best way of building relationship with someone else, and is also the best way of knowing another person, such as, colleagues, service user and others member of public is the best practice requirement

Good and proper communication is a vital part of life. It helps enormously if a person is able to understand what the other person means. It also entails that the second person is also able to express their own concerns and needs to the other. In a situation where an individual is gravely ill, there are many things that need to be said and listened to. Many of these discussions at times become emotional and difficult. It is imperative that the individuals use and find such information which can help them when the need arises.

Communication is the only tool which helps in expresses ones thoughts, feelings, emotions, desires and even state to any individual including, families, friends, colleagues, strangers and the whole world (Cartwright, 2002).

Since it has so much value it needs to be handled properly and well. An individual needs to ensure, that whatever he/she communicates whether by writing, signaling or saying, is relevant and coherent for the audience. He/she needs to ensure that the correct information is being provided. This is particularly important when people are seeking information or advice and specifically in work environments. Joseph.R foundation (2006, 14) effective communication is seen as a key part of quality care

Discussion

In regards to an incident which took place with me, that undermined ...