Renaissance Clinic A Case 16.3

Renaissance Clinic A Case 16.3



Question number 01 (a)

For receptionist:

The formula for average waiting time according to Poisson's distribution is given by:

W =

Here,

Service rate of receptionist: µ = 40 per hour

Arrival rate of patients: ?= 30 per hour

Waiting time: W = = = 0.1 hour = 6 minutes

For Nurse clinician:

Here,

Fraction of patients who go to nurse clinician: p1 =

Service rate of nurse clinician: µ = 30 per hour x p1= 30 x = = 20 per hour

Arrival rate of patients: ?= 30 per hour

Waiting time: W = = = -0.1 hour = -6 minutessince, waiting ...