SOUTHWEST AIRLINES

Southwest Airlines Approach to Delivering Quality



Southwest Airlines Approach to Delivering Quality

Introduction

Southwest Airlines Corporation was incorporated in Texas in 1971 with only three Boeing 737 aircraft's and gradually expanded to 417 Boeing 737 jets that drive the company to success. Southwest provides services to 60 airports in 31 states throughout the United States competing with airlines such as United, American, Delta and Jet Blue. Southwest Airlines prides themselves as the nation's low-fare and high customer satisfaction airline. In 2005, Southwest Airlines was recognized as the most admired airline in the world for the ninth year in a row. ...