Telecom Industry in Srilanka



Introduction2

KEY FACTS of Sri Lanka3

Telecommunication industry in Sri Lanka4

Discussion5

Research problem5

Rational of the Study8

Key Issues Faced in the Srilankan Telecom Industry8

Globalization9

Globalization and International Trade10

Globalization and International Trade in Sri Lanka10

Impact of globalization in Service industry11

Foreign Employment12

IT industry12

Banking Sector12

Other negative impacts of globalization in Sri Lanka13

PEST Analysis13

Political Factors14

Economical Factors14

Social and Cultural Factors15

Technological Factors15

Conclusion15

Telecom Industry in Srilanka

Introduction

In the recent past there has been significant concern about employee motivation and organizational performance. The corporate world is facing rapid changes and becoming highly challenging with the daily increasing level of competition. And aspects of globalization has a major part to play in this with increasing communications with global communities have created new business opportunities for existing businesses and more opportunities for multinational companies has also been created. In turn this has led the organizations to be highly challenging and competitive. With all this changes taking place organizations are compelled to enforce best business practices that certify efficiency and effectiveness. Companies have to manage all factors of production (men, machine, materials and money) wisely to retain and compete in the market.(Lokeswar,2013)

Among these four factors managing human resource is the biggest challenge, since in employee management it requires skilful handling of thoughts, emotions and feelings if highest productivity to be achieved. Vicky (2012) is of the view that the job performance is actually the product of an individual's motivation and ability. It has also been identified that human resources is the most important resource that the organization possesses and in the recent past so much of focus is paid to this very valuable and volatile resource. Due to this phenomenon studies and ways and means and great many ideas have been generated to ensure that this resource is not taken for granted, or left out.(Kotler,1997)

KEY FACTS of Sri Lanka

Full name

Democratic Socialist Republic of Sri Lanka

Capital City

Colombo

Government Type

Democratic republic

State Chief

President Mahinda Rajapaksa

Government Chief

President Mahinda Rajapaksa

Population

20.2 million

Total area

65,610 sq km

Linguistics

The officially spoken language is Sinhala which comprises of 74%, Tamil is considered as a national language which comprises of 18%, English is usually spoken in governmental and commercial institutions and there are other languages spoken which comprises of 8%.(Vicky,2012)

Telecommunication industry in Sri Lanka

The telecommunication industry always been a state owned industry until 1989 when government decided to change the state monopoly to the privet sector. During this period, mobile telecommunication was introduces to Sri Lanka by Celltel, the first mobile operator in Sri Lanka,with a “Brick sized” pocket radio type mobile phone only used by the upper class society. Till then until today with the evolution of mobile telecommunication sector, market place became more competitive with entrance of new mobile operators. Today there are five mobile operators namely Dialog, Airtel, Mobitel, Etisalat and Hutch. The mobile telecom industry in Sri Lanka is one of the most dynamic sector's of the country. Significantly contributing to economic growthby investments, employment, and innovation with introducing latest technology.(Silvia,2012)

Sri Lanka mobile telecommunication industry is one of the rapidly changing and expanding industries; this is mainly due to the introduction of new ...