The Donor Services Department

The Donor Services Department

1. What was Joanna Reed's diagnosis of the situation in the donor services department?

Sam Wilson was a U.S. citizen who was managing a U.S. aid agency situated in Guatemala. Joanna Reed's analysis of the circumstance in his donor services office discovered numerous issues.

Leadership

The most amazing issue was that there was no pioneer who was responsible. She additionally had no initiative abilities and did not get regard on the grounds that she was not bilingual and of an alternate religion. The gathered pioneer, Jose, invested just about all his opportunity in the neighborhood services office. He didn't give careful consideration and left things up to Elena.

Inefficiency in Work

The interpreters generally did administrative work in spite of the fact that they were bilingual. The work in the workplace was partitioned into set assignments, one done by every individual, and not separated equally. A few laborers had an excess of paperwork while the others had save time. There was likewise absence of preparing in English and in work, so quality was awful. The laborers did not ponder the occupation and utilized numerous additional steps and squandered time.

Tracking

The information was not imparted in the branch, so individuals had learning about their occupation. There were no facts about time, asks for data, or reactions. There was correspondence, in addition to there was disdain of Elena by some. Jose did not catch wind of issues or about exceptional effects.

Morale

Then again, everybody was glad for the agency and the religion. Be that as it may assurance was low in light of the fact that the laborers did not utilize or enhance their abilities and had just a set and exhausting part to do. They are disillusioned with the office.

Group Dynamics

One interpreter Magdalena had experience, school instruction, and development. She had ...