WEB 2.0 APPLICATIONS AND E-GOVERNMENT

Web2.0 Applications and their Implication for E-Government's Portal



Abstract

The paper focuses the concept of E government comprehensively. The main focus is on the information system models, techniques and the benefits of electronic government to the citizens. Two main systems E Gov 1.0 and 2.0 are also analyzed and compared to determine the feasibility of both the webs n implementing the e government system. The implementation is most curial phase of the e government system, therefore, the possible failures are outlines and the rules/suggestions to avoid these failures are also discussed. The last section details out the reflective review of the paper determining the learning from this assignment.

Table of Content

ABSTRACT2

BACKGROUND8

E-CITIZENS SATISFACTION9

Introduction9

Human Computer Interaction & Cognitive Science10

Gestalt Theory11

Perception, Usability, and Accessibility12

Interactive Design and E-Citizens13

Human Centred System14

Chaordic Systems Thinking14

Chaos Theory14

System Analysis and Requirements15

Summary16

REVOLUTION OF TECHNOLOGY AND E-PARTICIPATION18

Introduction18

Web Application19

Web 1.021

Web 2.021

Web 3.022

Database Technology22

Object-Oriented Database Technology22

Semantic Web23

Technology Adaptation Model24

Summary26

INFORMATION SYSTEMS SUSTAINABILITY28

Introduction28

System Analysis and Design28

Process Modelling30

Lean Six-Sigma Techniques30

Unified System Theory32

Competitive Advantage and Value Chain33

Summary35

E-CITIZENS AS CUSTOMERS38

Introduction38

Business Intelligence38

Customer Relationship Management40

Summary41

EFFECTIVENESS AND LEARNING THROUGH CHANGE43

Introduction43

Organizational Learning43

Capability Maturity Model44

Entrepreneurship and Learning Process45

Change Management46

Change Management for Information Service47

Summary48

INFORMATION SYSTEM PROJECTS49

Introduction49

System Development Cycle49

Agile Development51

Information System Failure51

Avoiding the Failures53

Rules to Follow54

Summary55

E-GOVERNMENT SYSTEMS56

E-gov1.056

E-gov2.056

E-Participation and Trust58

E-Participation and E-Democracy60

Common structures and cooperation62

Focus on Customer Service63

E Government System Portal64

Comparison of e-gov1.0 and2.065

Future of E-Gov with Regard to E-Participation and Trust68

Summary71

REFLECTIVE LEARNING73

REFERENCES76



List of Figures

Fig 1: The ladder of Citizenship

Fig 2: E government strategic value chain

Fig3: An example of Capability Maturity Model

Fig 4: System Development Cycle

Figure 5: E government domains

Figure 6: Trust and risk in E government adoption

Fig 7: Comparison of e gov 1.0 and e gov 2.0



Web2.0 Applications and their Implication for E-Government's Portal

Background

Electronic Government is the system by which companies, communities and citizens can be addressed and managed with the use and consumption of New Information Technologies bridging the digital divide in the country among the disadvantaged and middle class / high.

The objective of e-government is to increase the efficiency of public administration in the provision of services (Wimmer,2001,98-123). E-government is to simplify the handling of administrative matters and to allow for obtaining information about them. The adopted form allows citizens to collect the information from one place within the competence of various bodies of public administration procedures and make them available on the Internet. Keeping in view the greater utility of the web application, beside businesses, the government also utilize the e applicant for various affairs. Due to such transformation of thinking, internet use today becomes more interactive and user oriented. E-Government is a continuous process of improving the quality of governance and the provision of administrative services by transforming internal and external relationships using the Internet and modern communications (Wimmer,2001,98-123). External Relations Office is a type of relationship with citizens, the office-and operator-office service provider, and the internal relations among the distinguished post-office and office-workers.



E-Citizens Satisfaction

Introduction

E citizens refer to the group of people who are digitally literate and are able to make the most of the digital system in their daily ...